Welcome to Nezasa’s quarterly product update! We are excited to unveil the newest enhancements that will improve the way you plan and manage your itineraries. Dive into this comprehensive guide to discover the latest capabilities introduced in our latest releases. Hero Area In our new Hero Area, or main search section, we tackle the challenge of creating non-template-based tours by introducing a new UX.  Our new UX now includes these options to get started: 1. Searching a flight first 2. Designing route with map support 3. Importing existing PNR Benefits Enhanced Flexibility: Effortlessl ..read more

In an era where Large Language Models (LLMs) are transforming how we interact with data and digital tools, there’s a growing interest in using these technologies to address real business needs. When ChatGPT started to trend last year, we launched this project to show how anybody can easily leverage the technology. Beginning with this article, we start an article series about the project, discussing concepts, implementation, and deployment aspects. The project we have chosen addresses the inefficiency of teams having the same questions asked over and over again. It keeps core team members busy ..read more

Greetings travellers and travel enthusiasts! I’m Simon, Nezasa’s Product Manager, and today I’m thrilled to delve into the world of post-booking travel experiences. Buckle up as we explore the journey after the booking button is clicked. Let’s address a fundamental concept highlighted by our CEO, Manuel Hilty, in his latest article for PhocusWire – the reduction of friction in travel. It’s not merely about facilitating transactions; it’s about enriching the customer experience. A well-cared-for traveller, protected from unforeseen challenges, becomes a brand advocate, propelling growth and hel ..read more

In the world of travel, it is crucial that brands continuously evolve in order to meet their clients’ needs. While traditional, one-size-fits-all tour packages were once the norm, today’s consumers are looking for customised trip itineraries that can be tailored to their specific preferences.  Personalised travel is here to stay, and Artificial Intelligence is a travel technology trend that can help brands to create more personalised trips for their customers. AI recommender systems are revolutionising the industry, providing high levels of customisation and simplifying the entire travel ..read more

In recent years, the travel industry has been reshaped by innovations in technology and automation.  The rise of AI and machine learning is set to revolutionise the tourism sector, transforming how we plan, research and book travel, and brands must keep up with this trend in order to get ahead. In this article we will explore the key AI trends within the tourism industry, as well as how these technologies can be used by travel brands to enhance the customer experience and increase efficiency.  Is machine learning already a thing in the Travel Industry?  Machine learning in the t ..read more

Constant shifts in consumer behaviour, technological advancements and global developments continuously keep changing the travel industry. To thrive in this dynamic environment, travel companies need strategies to maintain competitiveness, enhance customer satisfaction, differentiate their offerings, and optimise profitability. Putting all this together can often seem like a challenging equation to solve. The key question to address is: Where does the key to success lie for travel businesses navigating this challenging landscape? At Nezasa, we firmly believe that digital transformation is a cru ..read more

In the ever-changing landscape of the travel industry, brands are constantly seeking more efficient and innovative solutions. Dynamic packaging is reshaping the sector, revolutionising the way travel companies plan and book their customers trips. In this article, we will delve into the benefits of dynamic packaging and look at how engines can transform your travel brand. Understanding Dynamic Packaging Dynamic packaging in the travel industry is a tool that allows travel brands to create tailor-made travel packages. In comparison to traditional package tours, dynamic packaging offers traveller ..read more

Dynamic packaging has shaped the way we book travel. It’s based on the old travel industry concept of packaged travel and has changed the way trips are being sold online. We are now at the beginning of a new evolution of dynamic packaging, which we will outline later in this article but which cannot be understood without revisiting the past and present of dynamic packaging. The Past The concept of ‘packaged’ travel can be traced back to as early as the 1840s with Thomas Cook, a British agency, credited with launching the first package tour. During the 20th century, with improvements in transpo ..read more

A new year is here, and with it brings new opportunities and challenges. 2024 is set to be a great year for the travel industry, with a continued rise in international trips as well as increasingly advanced technology solutions. According to the UNWTO, international travel is predicted to grow to 2% above pre-pandemic levels this year.  However, with high inflation rates as well as rising consumer expectations, one of the key challenges for travel brands this year is managing expenses without compromising on quality. This is where Nezasa steps in with its state-of-the-art tools designed t ..read more

We’re getting ready for TripBuilder’s final Major Release for 2023! We are excited to reveal the advancements seamlessly integrated into our platform during the last quarter and what is coming in 2024.  This is your handbook for delving into the innovations accessible to every TripBuilder user. Let’s delve into the features introduced in our latest quarterly product update.  Better UX & UI: What’s New Across TripBuilder First, we’re introducing added flexibility for adjusting itinerary prices, including the option for an additional fee or discount, all while ensuring consistent a ..read more