Dealing with the negative emotions of employees isn't easy, but knowing what to do or say can make a huge difference to their well-being, the quality of your relationships with them, and team performance. The trouble is, many leaders fail to respond at all because they think discussing emotions at work is unprofessional or worry they don't have the right to intervene in personal matters. That's a mistake. Research shows that teams whose leaders acknowledge members' emotions perform significantly better than teams whose leaders don't ..read more

While the dream of AI independently diagnosing and treating patients remains distant, a wealth of "operational AI" tools are ready to be harnessed today to streamline daily tasks like literature searches, meeting organization, and chronic disease management, freeing up valuable time for patient care. To pave the way for responsible integration, the author identified seven AI tools ripe for immediate implementation ..read more

This quality improvement project identified waste by auditing and updating surgical instrumentation preference cards (SIPCs) for the three most common procedures at a multi-center academic health system ..read more

This article challenges the notion that conventional jobs are the most effective or beneficial approach to a career in medicine ..read more

This list of 50 powerful coaching questions can help you learn what powerful questions sound and feel like. Identify those that you believe will be most useful with your employees ..read more

How much value are your customers getting from your products? Net Promoter Scores are one tool to answer that question but the authors offer another: Customer Surplus Value. The idea, drawn from economics, is to ask customers how much money they'd need to be given to give up your product for a period of time. The more money it would take for them to accept, the more valuable the product. An experiment at LinkedIn shows how this measure complements NPS scores as a way of measuring customer satisfaction ..read more

This article explores why so many Asian employees see their careers suddenly stagnate, and offers five actions organizations can take to help employees move past this roadblock. Further, the authors explain why increased investment in Asian employees can pay off for the organization at large ..read more

The essence of success in a medical practice is the human connection between the patient and the practice. That human-to-human relationship should be something the patient notices, remembers, and tells others about while describing the positive interaction with you and your practice ..read more

This article highlights the legal risks and the due diligence necessary when considering how to manage the agency relationship between physicians and advanced practice providers ..read more

Patient-centered care is a common industry term that resonates deeply, yet truly successful implementation of it remains an enigma for most patient-care environments ..read more