At some point in time, most of us have attended some form of professional development training. We’ve gone to short workshops, attended a master class or some short courses online. Maybe, you’ve read some fantastic books that are insightful and provide you with the knowledge that you want to apply in your working life. I read an interesting post on Facebook that said “I really feel that I have read all the best self-help books out there. Now each book is not as life-changing as the previous one. It comes to the point of diminishing returns”   Can you relate? And what do you do now ..read more

Australian workers are feeling increasingly stressed. According to the LinkedIn Workforce Confidence Index, 60% of employed workers experienced workplace stress in the last month. Now that’s up from 16% at the end of last year. 60% is a massive amount of Australia’s workforce.  There is no doubt that this stress is being felt across the entire workforce. However, women were more likely to say that they felt stress. Compared to the 60% of men that felt stressed, 72% of women felt stressed in the Australian workforce. So what is driving this workplace stress? The survey asked people for t ..read more

Have you ever smelt something and it has taken you back to a happy time in your life? Or maybe it’s a song that you heard and it reminds you of a happy and joyous time. Interestingly things like sound and smell are used on Alzheimer’s patients to calm them down. So you can imagine that sometimes the signals and information are getting really confusing for them and Alzheimer’s patients can become distressed or even aggressive. But using sounds and smells that are familiar to them from a moment in their life can often put them into a place of calm by bringing back certain memories. Relive and ..read more

Here are three simple things that you can do If you want to create better customer engagement. These are tips that will help you build a relationship with your customers and improve the way that customers will communicate with you. 1. Leave a message that ‘works’ About 3 or 4 times this week, I have been unavailable on the phone. So people have been leaving me messages on my message bank. But when I listen to it I can’t hear their names and they are repeating their number incredibly fast. So I can never really grasp what they are saying. When you leave a message for a customer, you want them ..read more

Have you ever been criticised at work? Or felt like you disappointed people? Perhaps you have been dismissed at work, let go of, or made redundant. Either way, there has been some criticism levelled at your workplace, or disappointments that you created. That can be absolutely devastating. Such negative feedback could make you feel defeated. I’m here to tell you that there is opportunity in those experiences. There is something that can be gained even when it feels so traumatic and so horrible. Don’t get me wrong, there is a lot to be said about the side effects of these experiences in terms ..read more

I had a very enlightening conversation with Tansel Ali, a memory expert and the author of The Yellow Elephant: Improve Your Memory and Learn More, Faster, Better, on the impact of memory on stress management.  We touched upon the relationship between stress and memory, and how they work hand in hand. What impact does stress have on our memory? A lot of people think that memorization is about learning by repeating things over and over. But this is actually very stressful, and people don’t know any other way. This is where memory techniques come into play.  Using storytelling to impr ..read more

This morning, I was listening to Sean Soole, an incredible speaker who was talking about leadership. He asked us to write down statements that we lived by. This really got me thinking about what I stand for, or what is important to me in terms of leadership. My statement was “I am an inclusive, joyous and calm leader that lives for change.” I would love to hear your statements in the comment section below as well.  This activity reminded me of how important it is to make space for learning and growth. One thing that is common for all of us is change. Change is inevitable. Things are alw ..read more

So recently I’ve been winning lots of lucky draw prizes. I think in the last 6 months I’ve probably won about 7 or 8 lucky draw prizes. Now some of my colleagues are starting to get annoyed or frustrated. People have even said to me “you should go and buy a lotto ticket, you’re incredibly lucky!”. Well, yes, while I do believe in the magic of luck, four-leaf clovers and all of those things, quite often there is a little bit of science behind it. You’ve heard the saying ‘fortune favours the few’ or ‘no one is ever an overnight success. Quite often there is a lot of work, thought and consisten ..read more

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