Just read the thread and no it does not apply to the issue I've had. As I said previously, not all traffic stops, no error lights showing etc Just got off the phone with Plusnet after having to ring them for an update! Also logged a complaint regarding the wrong info given to the engineer. Alas the person I spoke to wasn't great at dealing with my call, had to constantly keep repeating myself and explaining. Asked for a manager to call me but that will be very unlikely to happen. So much for being a long-time customer ..read more

I'll have a read. No, I've got no powerline plugs on the network ..read more

My port is due today.   It is apparently STILL going though though   Very odd that it's not completed at this time with Vonage.   They tell me that it's in hand ..read more

If the system works, and it should, it will appear on your next invoice - as a credit ..read more

Does anyone know how the automatic compensation takes? I’m due for the maximum amount and my second payment is due, so would be nice to see it on my account before then ..read more

@moosehead  Now that I am at my desk, here is the full guidance as posted elsewhere of the things YOU can do as fits your scenario.  Which of them have you tried? Mitigating email delivery failures (notably Gmail) Many users are reporting challenging issues in sending emails to some of the big email players. Some of those providers (notably Gmail, but only in respect of their free email accounts) have mandated the SPF & DKIM non-mandatory RFCs on other email providers, such as Plusnet. This can bring about significant difficulty when attempting to send emails using the various P ..read more

Something does not add up here. The line tests out fine. The router and the modem apparently remain connected. ... you restart the router and all is then fine ... take a look at this - https://community.plus.net/t5/Broadband/Inbound-traffic-suddenly-stops/m-p/1964539#M364761 - are there any similarities?  That is a long thread, but I am wondering if there are similarities, even though the kit is different.   On a different tack, are there any ethernet over power adapters in this setup ..read more

Thanks HPSauce, I'll keep the direct debit in operation until the service is confirmed as ended ..read more

I would just let the process run through and DON'T cancel your direct debit with BT! BT will/should eventually cancel your phone contract, eventually work out a final bill and (*if appropriate) refund any overpayment via the DD. This can take a while as their billing is usually in advance (not arrears) so depending on what your contract states  and how often you pay you may owe them or vice-versa once it's all "come out in the wash". I terminated a BT phone contract indirectly (and deliberately) via changing PlusNet broadband on the same line and it did take a while to work through the va ..read more

@neil9327 you should get a 'we're sorry you're leaving' nofification from BT ..read more