Hello RonV64. Thanks for coming back to via private message to confirm your information. I have booked you in for the next available appointment on your preferred day. To view this please sign in to My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit let me know. I have also advised the date and time by a privat ..read more

On the VM website when ordering a new package it's possible to order JUST broadband without phone or TV and it confirms that the price for the whole 18 month contract is £41. My contract is coming to and end and I'm currently paying £74 a month. For this I have 1gig broadband, TV and phone. My bill shows £10 for TV and £19 for the phone. I have never had the TV box or a phone plugged in I just don't use them. I tried the online chat to see what they could do for me but even after repeating multiple times that I don't use either they just kept asking what TV I wanted and when I make calls. Then ..read more

We truly apologise for this ongoing installation issue @Ishaq10 We can understand the frustration caused. To best look into this I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. Thanks,   ..read more

Down stairs is fine for connecting as my ps5 is OK but upstairs seems to struggle with connecting, the xbox one in my room can't connect and the ps4 in the kids room didn't connect at first but according to the virgin media connect app the WiFi is fine upstairs. Even my phone has issues upstairs occasionally but I don't get it, if the app says it's fine then why do I lose connection or in the xboxs case not even get it? ? any help would be greatly appreciated ..read more

Good morning @Horusblades  Thanks for posting. Welcome to Virgin Media firstly and also the community. Sorry to hear of any issues with the earlier install SMS, not an ideal start. Kindly call our Pre-Install team on 0800 052 1734 and we'll be happy to check for any earlier install dates. Let us know how the install goes or if you need any further help. Best wishes ..read more

Hi, The O2 community might be a better place to ask this question: https://community.o2.co.uk ..read more

Hello, Would anyone be able to help as to why wi-fi calling doesn't seem to work on iphone 15 pro max I have enabled the setting,via phone dialpad, settings, call setting, wif-fi calling. But no symbol appears on the top of the screen. I tried also via the quick shortcuts button, I dont seem to get the notification pop up message,( your location-related information can be sent to google and your network operator in order to establish wi-fi calls) or the setting regarding if (wi-fi preferred or mobile preferred) when I enable my setting. that i've seen when I looked at YouTube on how to enable ..read more

First Post!! I have used Groups.io. for some years with only a few 'Bouncing' issues. However I now seem to have had this happen for the pass number of days. Is this something members can advise on or is it down to the backroom girls & boys to sort? Thanks for any help and/or advice. James ..read more

Hi Azimkar Thanks for your post, I'm sorry to hear you're experiencing some latency issues with your broadband connection. I've had a look at your network logs and stats from this end and everything looks perfect. All your downstream and upstream channels are in spec. We can see there's been a few disconnections over the past week, however from the past few days there's been no disconnections. How's things been since Thursday? Have you had any further issues? If so, do you perhaps have the live link to your BQM graph for us? Thanks ..read more

Thankyou  ..read more