Customer Contact Central
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders. It is a combined effort of the Contact Center Network Group and Aggregage.
Customer Contact Central
2y ago
We all know a few customer experience Chumps—they talk a big game but don’t actually deliver on excellent customer experience. On the other hand, CX Champs understand that customer experience is a team sport and takes a lot of different elements ..read more
Customer Contact Central
2y ago
Did you know ChurnZero CEO and co-founder You Mon Tsang built and exited three companies before starting ChurnZero? Suffice to say, he knows a thing or two about how to take an idea and turn it into a successful business. You Mon joined the CHURN.FM ..read more
Customer Contact Central
2y ago
The Ultimate TikTok Guide for Business . How to Use TikTok for Marketing and Customer Service. Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes ..read more
Customer Contact Central
2y ago
Today’s model for training, educating, and preparing our workforce is broken. The rapid acceleration of technology and changing workforce calls for something new. Workers today are disengaged and unprepared for work. But there are ways to fix that ..read more
Customer Contact Central
2y ago
Our industry does a nice job of illustrating the functions agents perform inside a call center or from work-at-home ..read more
Customer Contact Central
2y ago
Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. It's no coincidence that we frequently return to the businesses that offer us great experiences ..read more
Customer Contact Central
2y ago
UIFN vs ITFS: Which Is Right for Your Business? So you want a toll free number to expand your business into a new market? UIFN and ITFS phone numbers work on a global scale, but how do you choose? We'll help you determine which virtual number is the right fit for your business operations ..read more
Customer Contact Central
2y ago
I feel like I talk about the topic of diversity, equity, and inclusion (DE&I) more than I care to. Not because it’s not an important topic or even because I’m not passionate about it (because if truth be told it’s one of the main reasons why my company, Solid Rock Consulting, even exists today ..read more
Customer Contact Central
2y ago
We’re proud to share that Solvvy was recently recognized for its culture and values by some great organizations ..read more
Customer Contact Central
2y ago
Customer Science is a vital part of any organization’s future success with their customer experience. The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them ..read more