Contact Center World
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Contact Center World's mission is to provide world-class research, conferences, awards, networking opportunities, and information on best practices in the contact center and CX world. Contact Center World is The place where professionals all around the world can discover the next generation of customer experience.
Contact Center World
5d ago
Bot Analytics provides access to all transcripts with over 200 metrics organized for easy discovery and analysis ..read more
Contact Center World
5d ago
Fulfilling its corporate social responsibility and helping local young adults find employment ..read more
Contact Center World
5d ago
ASAPP, a generative AI company for contact centers, unveiled GenerativeAgent, a generative AI product designed to automate contact center interactions ..read more
Contact Center World
5d ago
The Contact Center Association of the Philippines (CCAP) has reaffirmed its position that generative AI (Gen AI) creates a positive impact not only for contact center firms but also for the entire Information Technology and Business Process Managemen ..read more
Contact Center World
5d ago
The Lomé Autonomous Port (PAL) launched its Call Center on April 16, 2024, marking a significant milestone in enhancing its connection with users ..read more
Contact Center World
5d ago
Interior PS Raymond Omollo said toll-free line 0800-721-571 has been set up for prompt response. The advisory comes as much of the country continues to experience enhanced rains which have caused flash floods in most low-lying areas ..read more
Contact Center World
2w ago
Islanders can no longer seek help and advice from the Isle of Wight council’s contact centre at the weekend, after the authority cut the service’s opening hours to save money ..read more
Contact Center World
2w ago
Combined companies form a new offering that spans digital and traditional advertising channels to deliver tech-enabled performance to brands and agencies ..read more
Contact Center World
2w ago
Nextiva, a global provider in the cloud communications industry, has announced the appointment of Jim Nystrom as its new Chief Revenue Officer (CRO ..read more
Contact Center World
2w ago
Parents and students who are facing pressure from schools to buy books and uniforms from specific stores can now seek help from the call centre set up at the Bhopal district education officer's office ..read more