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For over 25 years, the CCMA has been bringing contact center leaders together to share best practices and experiences. Stay tuned to get the latest updates.
CCMA
1w ago
Any organisation looking to deliver great CX at a reasonable price will have to leverage both technology and data.
The post Unveiling the Magic of Data: Revolutionising Contact Centre Customer Experience appeared first on CCMA ..read more
CCMA
1w ago
Explore the role of AI in the planning process. Download the eBook now.
The post Empowering Workforce Management with AI Technology appeared first on CCMA ..read more
CCMA
1w ago
From April 6, the right to request flexible working will be in effect. Find out more on what employers need to be aware of.
The post The Flexible Working Changes that Employers Need to Take Note Of appeared first on CCMA ..read more
CCMA
1w ago
Watch our CCMA Online Seminar where we looked at some of the outcomes from the CCMA Benchmark and what has changed in the last 12 months.
The post Watch: How do you Compare with the CCMA Benchmark? appeared first on CCMA ..read more
CCMA
1w ago
Assess you contact centre's AI maturity before moving on to the next stage.
The post Unified Customer Experience Benchmark Report appeared first on CCMA ..read more
CCMA
1w ago
Assess you contact centre's AI maturity before moving on to the next stage.
The post Contact Centre AI Maturity Assessment appeared first on CCMA ..read more
CCMA
1w ago
The course is designed to help organisations who are still exploring how AI can help their business, and/or those looking to expand their AI capabilities beyond simple FAQ chatbots.
The post AI Deployment – Taking the First Steps appeared first on CCMA ..read more
CCMA
2w ago
Ventrica has recently forged a partnership with a global fast-food chain to address contact centre challenges and gain deeper insights into consumer feedback.
The post Ventrica AI – Evolving Contact Centre technology appeared first on CCMA ..read more
CCMA
3w ago
Thomas Cook must adapt forecasting and scheduling methods accordingly while addressing skill shortages and ensuring employee satisfaction.
The post Case Study: Optimising the Balance in Workforce Planning appeared first on CCMA ..read more
CCMA
3w ago
View the full poll results from the CCMA Online Seminar: Crafting Innovation with a Hybrid Working Leadership Team.
The post Poll Results In: Crafting Innovation with a Hybrid Working Leadership Team appeared first on CCMA ..read more