Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. While the job market is still strong in some industries and regions, heightened global tensions, high inflation and high interest rates have increased business uncertainty. As a result, leaders are proceeding cautiously when it comes to expanding company headcount, including in the area of customer service – which is often one of the most critical and outwardly visible organizations for any company. This article will discuss how custome ..read more

Mental health in the workplace is a major concern in 2024 with stress and burnout related terms trending since the start of the year. This week alone, there has been a 67% rise in searches around support for mental health at work!  With Mental Health Awareness week approaching next month, world of work experts, Instant Offices have pulled together advice to help employers support their employees both during this time and beyond:  How Businesses Can Support Employee Mental Health&n ..read more

In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme. Instead, proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty. Here we will explore the benefits of proactive customer service and why it’s an indispensable strategy for today’s customer support teams and managers. Introduction to Proactive Customer Service Proactive cus ..read more

In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock.  Enter chatbots – the tireless, automated assistants revolutionizing customer service. But not all bots are created equal. The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your company’s move to AI assistance is a resounding success. 1. Natural Language Processing (NLP) A chatbot equipped with strong NLP capabilities understands ..read more

It’s undeniable that artificial intelligence (AI) has swiftly risen to become a powerful force in numerous industries and the world of online casinos isn’t left behind. By integrating AI tech into online gambling, the gaming experience is lifted to a whole new level; players enjoy tailored customer service and the overall operations of the casinos become more efficient. Through AI, casinos are able to decode player behavior and preferences.  Consequently, they can develop tailor-made game suggestions and personalized promotional offers that genuinely appeal to each player. The real-time ..read more

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. In this article, we provide some insights into how online casinos can deliver outstanding customer support. The Importance of Exceptional Customer Support In the virtual arena of online gambling, where competition is fierce, customer support can be the differentiator that sets an establishment apart. It is one of the most important things that keep ..read more

Customer service can go a very long way for a lot of businesses. It can often be the difference between getting someone to either purchase a service or product or return when they need more of it, or potentially costing the business the profit that could potentially be made. Many industries are built on their reliance to provide the best customer service possible, with retailers and people-facing businesses often placing a huge emphasis on it. Indeed, a happier customer will more than likely equal a more positive interaction. In today’s digital age, the art of customer service is perhaps fadi ..read more

Life runs at a sprinter’s pace, your time being the ultimate prize. How do you keep up? Well, on-demand services offer a lifeline for the perpetually busy. Efficiency isn’t just a buzzword – but a survival skill when juggling work, life, and everything in between. Stick around as we comb through these twelve tips on using real-time services to efficiently manage your busy lifestyle. 1. Carve More Time for What Matters: Prioritize and Delegate The art of triage is critical in the hustle of today’s schedules. Identify your non-negotiables and pinpoint tasks ripe for delegation. On-demand servic ..read more

Have you been having problems at your place of employment, and do you think that it may be time to hire a lawyer to help you deal with the issues successfully? Perhaps you’re experiencing harassment or discrimination, or you have unpaid wages, or you’ve been the victim of wrongful termination…Whatever the case, hiring professionals is your best bet at fighting the case and winning it. This is why you should hire an employment lawyer. Now, quite too often, people aren’t exactly sure whether they have a case and whether they should actually proceed to hiring these professionals or not. If that ..read more

Are you on the journey of building a startup and in dire need of SEO strategies that promise growth? If you’ve landed here searching for “SEO for startups,” you’ve hit the jackpot. With a rich history of over two decades, we’ve been pioneers in helping startups amplify their SEO efforts and conquer market spaces. Our success stories speak for themselves, and now, we’re here to guide your budding enterprise toward the same path of triumph. You might be wondering, “Is investing in SEO genuinely worth my hard-earned money?” The unequivocal answer is YES. Diving into SEO represents not just a sav ..read more