What Is a Hosted Contact Center?
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The key components, benefits and challenges of hosted contact centers and critical factors businesses should consider when selecting a provider ..read more
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Will Agentic AI Mean the End of SaaS?
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2h ago
No more SaaS? Maybe not now. Maybe not ever. But there's a lot to consider with our Agentic AI friends ..read more
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Is Your Marketing Strategy Built for Economic Uncertainty?
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2h ago
Inflation, tariffs and geopolitical chaos are testing chief marketing officers ..read more
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5 Trends Redefining Marketing in 2025
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2h ago
Marketing trends are shifting fast. From AI-powered efficiency to visual storytelling, here’s what marketing leaders need to know to stay ahead this year ..read more
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Customer Personas: Do You Really Know Your Customers?
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2h ago
Customer personas can help define your ideal customer, but do you have a solid process for getting them done ..read more
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Two Years of Generative AI: How Has Customer Experience Delivery Changed?
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2h ago
Generative AI in marketing and customer experience: improved chatbots, personalization and brand loyalty ..read more
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Ibexa’s Big Bet: Can Aggregation Solve Martech’s Biggest Headache?
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2h ago
Martech's future: aggregation over consolidation ..read more
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Elon Musk Bids $97.4B for OpenAI. What Does It Means for AI?
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2h ago
Inside Musk’s $97.4 billion bid for OpenAI, a strategic play that could alter the course of AI development ..read more
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What’s Behind the Best and Worst Customer Service Strategies?
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2h ago
Mastering customer service means delivering fast, personalized solutions that increase trust and satisfaction ..read more
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Agentic CX and Marketing: The Future of Customer Journeys
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2h ago
Why agentic marketing is the future of customer experience ..read more
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