Customer Service News & Topics
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Customer Service News & Topics provides the latest news, videos, and discussion topics on Customer Engagement.
Customer Service News & Topics
6M ago
The enhanced solution features an AI-powered agent burnout detection capability as well as GenAI-driven response recommendations ..read more
Customer Service News & Topics
6M ago
From CX transformation best practices to technology deep dives on AI/generative AI, chatbots, analytics, automation, workforce optimization, and more, Future of CX Expo attendees will get the grounding they need to be successful with CX ..read more
Customer Service News & Topics
6M ago
Quality monitoring solutions provider NICE announced that UK-based insurance broker Hastings Direct has improved its operations by migrating to the cloud and implementing NICE CXone to streamline and converge its contact center ..read more
Customer Service News & Topics
6M ago
Discover key insights before investing in Freshdesk or Zendesk. Compare features, pricing, and benefits to choose the right customer support solution ..read more
Customer Service News & Topics
6M ago
Verint Data Management solutions are currently integrated with Zoom Phone and Zoom Meetings to help businesses capture, archive, analyze, ensure compliance and retrieve interactions ..read more
Customer Service News & Topics
6M ago
Think about some of the best places you've ever worked. They were likely made up of a diverse mix of people from all races, belief systems and age groups. Employee retention is an elusive animal. Companies can try different tactics to keep their top workers on the payroll but not every program will speak to every person ..read more
Customer Service News & Topics
6M ago
Orchestration platform provider for customer experience solutions AMC Technology recently announced its latest innovation - DaVinci for Microsoft Teams ..read more
Customer Service News & Topics
6M ago
The CUSTOMER Magazine TMC Labs Innovation Award is presented to a very select group of applicants based on thorough reviews conducted by the editors of CUSTOMER magazine and the engineers at TMC Labs ..read more
Customer Service News & Topics
6M ago
The 2023 TMC Labs CUSTOMER Innovation Awards spotlight trailblazing solutions in contact center technology, underscoring the industry's commitment to enhancing customer experience ..read more
Customer Service News & Topics
6M ago
Retail businesses and other vendors in 2023 need to develop an online presence. The trends show e-commerce is rising steeply, and by 2026, global online sales will reach $8.1 trillion. The e-commerce sector reached 22% of global retail sales, up from 14.1% in 2019 ..read more