Liz Krupka, Owner of Nomadd Marketing, joins Retention Chronicles to discuss email marketing and optimizing email templates Great email marketing has to parallel a brand’s tone and great customer experience. This is what Liz and her team focus on.  Liz and Mariah talk about how some ecommerce merchants have lost creative aspects of their marketing due to the shift towards performance marketing. The key is that these brands aren’t following what originally brought their customers to know and love their brand. So, some emails become too sales heavy, which end up turning customers away.  ..read more

Joel Reichert, four-time ecommerce owner and co-founder of Copper Pearl, Maven Thread, and Woven Nook, joins Retention Chronicles to discuss selling on Amazon vs. Shopify and running ads on Amazon vs Meta Joel started his career in ecommerce holding a financial role at a tech company and founded his first brand, Copper Pearl, in 2015. In 2.5 years, they grew the business to a 7 figure brand and sold the company in 2018. In 2017, he founded his two current brands, Maven Thread and Woven Nook. He’s also grown these brands to be a 7 figure company. Joel tells Mariah about how he started these ..read more

Chad Fisher (Founder) and David Stober (COO) of Ambaum join Retention Chronicles to discuss when merchants should use third party apps vs. custom solutions within Shopify’s capabilities The Ambaum team has been in the Shopify ecosystem since the early days. Chad and David share their experiences running a Shopify agency, and then expand on their experience to further discuss optimizing a Shopify store for growth.  Mariah emphasizes the importance of considering a brand's position on the growth curve when making decisions about what technology to add to your Shopify storefront. No brand is ..read more

Dallas Parsons, Senior Director of Marketing at Mixhers, joins Retention Chronicles to discuss adding value to the ecommerce customer experience.  Dallas started at Mixhers as a customer success manager, so she knows exactly what their customers care about most after her first-hand experience. She’s since transitioned into their marketing department to focus on customer retention, email marketing, designing the customer experience, implementing marketing technology, loyalty programs, & more.  Like many ecommerce brands, Mixhers continues to focus on customer retention as custo ..read more

Harry Willis, Director of Partnerships and Business Development at Relo, joins Retention Chronicles to discuss increasing repeat orders and subscriptions for Shopify CPG brands. For Shopify and Shopify Plus brands, it can be difficult to know how to exactly tailor your customer experience when trying to motivate your customers to purchase more with you. Decisions like which day to target, which product to cross sell, who to show something to, and so many others are difficult to make without data and predictive analytics.  Harry WIllis, Director of Partnerships and Business Development a ..read more

Jay Davis, Founder of Pillow Cube, Cold Case Ice Cream, & Creatably, joins Retention Chronicles to discuss where to start when founding an ecommerce brand. Jay has had a vast background in marketing and he focuses on one thing - what’s not going to change in 10 years, and how he can focus on that.  Jay and Mariah talk about how easy it is to get caught up in marketing trends even if they might not be the best thing for your business. Making the (wrongful) assumption that traditional marketing of the past isn't as effective as our current age of digital marketing can lead to massive ..read more

Emerson Hammer, Director of Partnerships at Corso, joins Retention Chronicles to discuss ecommerce shipment protection in the order tracking experience. There’s a lot of tech stack consolidation in ecommerce right now as brands are striving for efficiency to get more out of their tech. Emerson tells Noah and Mariah about how ecommerce brands should really be focusing on retention and reverse logistics.  Emerson speaks to the .3-.5% of packages that have an issue with shipping and how brands traditionally have to eat that sunk cost, but with Malomo and Corso brands can mitigate shipping ..read more

Liz Reyes, Co-Founder of Sols, joins Retention Chronicles to discuss recovering from a burglary by putting her customers first, establishing her ecommerce store on Shopify, starting to build on social media, & more. When founding an ecommerce company, there are a lot of questions that need to be answered like where to host your site, what technology to add to your ecommerce platform, what to invest in, how to build out your team, and more. Luckily for listeners of Retention Chronicles, Liz and Mariah talk about Liz’s journey in setting up Sols.  Liz walks through her decision in choos ..read more

James Van Erck, Co-Founder & COO of Rebuy, joins Retention Chronicles to discuss software that generates post-purchase revenue for Shopify brands.  With his extensive background in ecommerce, James has a lot of experience to share with Shopify brand founders, operators, and marketers. A lot of brands focus on how to acquire their customers, but enough aren’t focusing on how to retain them after they make a first purchase. This is what James, Noah, and Mariah discuss. How do ecommerce brands retain their customers?  There are a lot of ways to increase customer retention, but Jam ..read more

Allyse Jackson, Founder & CEO of Beehive Meals, joins Retention Chronicles to discuss how she’s managed and organized operations and logistics for her ecommerce business.  Without intending to, Allyse started her business Beehive Meals by prepping freezer meals when she was pregnant. After realizing she over prepared food for her family, she started to realize she needed to get ride of some of her prepped meals. After delivering extra meals to friends and family, Allyse saw how well they were received and went to Facebook to see how many people would be interested in a delivery servic ..read more