In this episode, we dive into the rapidly expanding world of cannabis banking—a sector buzzing with opportunity yet tangled in regulatory constraints. Despite the broad legalization across states, federal hesitancy leaves many entrepreneurs in the cannabis industry struggling to find financial footing, caught in a limbo of being either unbanked or underbanked. Enter the vanguard of the Credit Union Industry, who are not just observing from the sidelines but actively stepping in to bridge this glaring gap. Join us for an enlightening discussion with two trailblazers leading the charge. Marsha M ..read more

Dive into the realm of Michigan State University Federal Credit Union, where innovation isn't just a buzzword – it's a way of life, thanks to their groundbreaking innovation lab. Witness firsthand how Michigan State University Federal Credit Union sets the standard in the credit union landscape through relentless innovation and strategic foresight. Gain unparalleled insights from the CEO herself, April Clobes, as she shares the transformative strategies and inventive solutions driving their success. Michigan State University Federal Credit Union has an impressive record of achievements: Servin ..read more

  Are you ready to see what artificial intelligence can really do for your Credit Union or Community Bank, beyond the buzzwords and the hype? Forget the jargon and the tech-speak; this episode is tailored for Credit Union and Community Bank professionals who want to harness the power of AI without getting bogged down by complexities. We're cutting through the noise to focus on what AI really means for you, the backbone of our local financial institutions, and the communities you serve. It's time to uncover the practical implications of AI and explore how these breakthroughs can enhance yo ..read more

  Small credit unions often find themselves in the shadow of larger banks, with the threat of mergers looming large. But is there a way for these underdogs to not just survive, but thrive amidst such challenges? Enter Peter St. Onge, President/CEO of Trademark Federal Credit Union, who knows the pressure all too well. Upon stepping into his role, St. Onge was greeted with daunting challenges: a staggering 43% employee turnover rate and a troubling negative Return on Assets (ROA). With the walls closing in and merger discussions becoming a persistent buzz, Trademark Federal Credit Union wa ..read more

In this episode, we uncover the invaluable lessons that credit union leaders can learn from the remarkable Ronaldo Hardy, the new CEO of NACUSO. With a deep well of industry experience and a track record as a purpose-driven, high-results CEO at Southwest Louisiana FCU, Shell Geismar FCU, and as the "Chief People Officer" at his consulting firm, "CU Strategic Planning," Ronaldo is a wealth of knowledge waiting to be tapped. But what sets him apart isn't just his impressive resume; it's his ability to inspire and lead. As a sought-after keynote speaker at prestigious events like CUNA Management ..read more

Are you a credit union leader or stakeholder looking for a competitive edge in auto lending? Don't miss this must-listen episode of 'Banking on Experience,' where we pull back the curtain on the auto lending industry. Our special guests, Kurt Howard and John Riley of CU Alliance, will share exclusive industry data on emerging auto market trends that are reshaping the landscape. Here's what you can expect from this podcast episode: Gain insights from industry data on auto market trends and what they mean for your credit union. Discover proven strategies to leverage CUSOs for maximum impact ..read more

Is the traditional lending model under threat?  Today’s guest believes we’re entering a “New World Banking Order,” a change of such great magnitude, that only the banks and credit unions that adapt their lending strategies quickly will survive.  Join us as S. P. "Wije" Wijegoonaratna, CEO and Founder of Aliya, unravels the limitations of traditional FICO scores and explains the significance of hidden data gems like transactional behavior.  As financial institutions grapple with shrinking Net Interest Margins and the dark cloud of an impending credit crunch, agility and inclusivi ..read more

Ready to Achieve Credit Union Marketing Excellence on a Shoestring Budget?   Ever feel like a Credit Union marketing MacGyver, being constantly nudged to craft marketing miracles with what might as well be a shoestring and some chewing gum? We've all been there.   But hold your head high! Even in a sluggish economy, being a Credit Union marketer isn't about losing, it's about reinventing yourself with creativity and resourcefulness!   We want to invite you to the Banking on Experience live podcast, which is an online community event bringing together the best marketers in the Cr ..read more

The burning question for many credit unions is: "To Merge or Not to Merge?" It's a decision that carries profound implications, and one that's becoming ever more pressing in our turbulent financial landscape. With an array of challenges confronting smaller credit unions, is merging the only path forward? Or might your credit union be missing out on unexplored avenues for growth, hidden in plain sight? Our esteemed guest, Sam Brownell, Founder and CEO of CUCalloborate, believes there's more to the story. He argues that many credit unions on the verge of merging aren't fully harnessing their gro ..read more

It's no longer enough for credit union contact centers to simply answer questions and resolve issues. To remain competitive and ensure sustained growth, credit unions need to transition their contact centers from mere service providers to revenue-generating powerhouses. Join us in this enlightening episode as we delve deep into how credit unions can revolutionize their contact centers and turn every member interaction into a potential growth opportunity.  Today’s guest on the Banking on Experience Podcast is Darlene Hilton, VP of Member Services at Lone Star Credit Union.  Darlene is ..read more