I am kind of new to the call-center world. I worked from home for about seven months before my company decided to go back on site, for no real reason, so I quit. Because I really wasn’t interested in working in that environment permanently. Part of the issue, as I’m sure you all know, is that call-center hours are long. I couldn’t add an hour of commuting onto my already nine hour long days. so, any ideas? I know indeed is not the best source. LinkedIn is also kind of not great. I appreciate any leads! My area of expertise is customer support/technical support. submitted by /u/theworstsmelle ..read more

Short version: Entitled creep who claims to be rich whines about the service he received from a tax prep company Long version: Entitled creep who claims to be rich (but uses a generic tax preparer rather than a CPA or tax attorney) does the following, and then wonders why nobody wants to talk to him: Insults everyone who works for the company generally Insults their work ethic and claims they just don't want to do their jobs (every single person) Insults me specifically ("you MAY BE intelligent enough to help me, I don't know") Lies that he didn't insult me Claims that helping him was "too m ..read more

So, no longer a CC worker thankfully, but needed a job during covid as my actual job wasn't viable (gardener, most of my customers were high risk/elderly, didn't wanna risk their health). I worked home insurance insurance for a well known company in the UK. After a few months I passed my B License in order to make me able to authorise higher stuff on HI policies, and also do back office. I assumed this would make the job easier. I was wrong. Working emails one Sunday, one popped into my inbox, asking to add a few items, customer already had well over my licence, so needed to go to the underwr ..read more

Working in a call center you realize quickly that too many people listen to respond. People may not comprehend what you tell them at all. It can get frustrating to you if it happens just once a day. Let alone the dozens of times a day depending on how many calls you take. For instance I work for a utility company. People call in to report to us when they’re moving so we can end their service, start new service somewhere else, etc. One woman I spoke to recently called to terminate her account with us as she was moving out of state. She wanted to make sure that the service will go back into th ..read more

I've been working in call centers now for about 2 and a half years, with the last half year finally moving out of sales into a banks customer service queue. In sales it was my job to "argue" with people cuz it's how you made sales, but in this new job, PEOPLE ARE STILL ARGUING WITH ME. I don't understand why they need to argue so much. Just last night I had some call in, had to use an uncommon method of authentication due to having no other options, and while doing it the client says: Client: These questions you're asking have nothing to do with me, I have no idea who's acc you're pulling up ..read more

I always thought call routing was basically done by sending calls to the agents idling the longest. I know there may be other factors (what level they are trained at) but there is one agent/coworker on my queue that I noticed is always in Ready, and last to get calls. She is not new. Last Friday I sat there taking call after call, while she was sitting idle in Ready for over 35 minutes. I have not had that much idle time except for the first few months after training. If anything I may get 1-2 mins of Ready aux between calls, it's almost always back to back. I've seen this happen in the past ..read more

Today was the start of the few weeks of training and collecting the IT equipment to do hybrid later on. This isn't outbound or sales, its insurance based so I assume it would be less stressful than telecomms or other fields, but today made me already stressed. The office seemed nice and had a chill vibe. It seemed liked everyone was a bit dead on the inside or maybe I'm just projecting. I can sit for 12 hours in front of my computer at home, but thats in the comfort of my own house and just doing whatever I want. I tried to imagine myself sitting in a cubicle for 8 hours at the office and I f ..read more

Hey team , I’ve been called out for call avoidance (which I’m not denying , I absolutely hate myself for doing this but my mental state was f***d ) Having said that I’m not stating my mental health as an excuse either , I have a info gathering / HR meeting tomorrow and I’ve been given a letter explaining the call avoidance I’ve done on various days , I’ve been pretty good with my stats otherwise (awful statement , I know ) and have been with the organisation for about 3 years , would I be fired , I received a written warning for something completely different which I had no awareness of that ..read more

The carrot was being able to work from home. Spent the first week in training on site. It was fucking insane. Layer upon layer pilled on. I could tell the others were overwhelmed too. Thought when I got to work from home it would be better. No, it just got worse. I sleep in naps and barely eat. My mind is putty. Today I realized that nothing is worth this. Making 15 an hour is a joke compared to what I have put myself through. This weekend I'll email then and return all the hardware. I feel like a piece of my soul is gone. submitted by /u/Equivalent-World-723 [visit reddit] [comments ..read more

Caller was upset about a $40 charge, advised why he got charged that amount and pointed to the agreement he made with my institution. Caller got increasingly more upset when he realised I wasn't going to press a magic little button and refund him just for complaining. He asked for a supervisor, and where I work, supervisors will not take calls if I'm correct, and even when they DO, they do callbacks. I alert the man of this, and he starts screaming over me "YOU NO LONGER MAKE A BIG ENOUGH SALARY TO SPEAK TO ME ANYMORE." Ngl. Kinda ate me up there. I put him on a hold timeout to check for a su ..read more