33. Simple TV: AI is the Future of Customer Service
Future of Customer Service
by Inbenta
1y ago
In this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy ..read more
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32. Aram Melkoumov from Crowdlinker
Future of Customer Service
by Inbenta
1y ago
In this episode, we chat with Aram Melkoumov, CEO and Founder of Crowdlinker and we cover:  – How AI has shaped the tech industry – Customer service trends in the industry regarding customer experience – The future of Artificial Intelligence, how personal data will help enhance customer service and security challenges tied to that evolution ..read more
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31. Neoenergia: Keep Human at the Center of your Digital Strategy
Future of Customer Service
by Inbenta
1y ago
In this episode, Renato Suplicy, Head of Digital Strategies and Services for Neoenergia customers in Brazil, explains how they keep customers at the center of their preoccupation when they work at improving support on their digital channels ..read more
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30. Reasoning Engines and the Truth About AI
Future of Customer Service
by Inbenta
1y ago
In this episode, we chat with John Ball, from PAT.ai. As an expert in language and machine reasoning, he’ll guide us through the present and future machines in the are of language understanding.? We will cover: truth about brute-force AI and machine learning new machine reasoning methods and symbolic approaches to AI current applications of these new systems Listen to the full episode or read the transcription below ..read more
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29. Why do so many AI projects fail?
Future of Customer Service
by Inbenta
1y ago
Are you planning an AI project for this year? Are you unsure of where to start? Jen Shellick and John Stroud from AI guides discuss why many AI projects fail and how you can start yours on the right foot ..read more
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28. Voice bots and IVR Systems – The Future of On-Call Support
Future of Customer Service
by Inbenta
1y ago
In this episode, we discover how bots and voice technology are connecting to bring customers improved on-call support.? We will cover: the new technologies for contact centers, how AI can improve Interactive Voice Response systems, what voice bots are capable of and how does the future look like, the ongoing project between PhoneMyBot and Inbenta ..read more
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27. Customer Service Digitalization in Manufacturing Industries
Future of Customer Service
by Inbenta
1y ago
In this episode, we discover the role of Roy van Griesven as Chief Digital Officer in a company like Mitsubishi Chemical Advanced Materials.  He tells us everything we need to know about bringing an industrial company into digital transformation: ?    the challenges    the benefits of AI    how humans and machines collaborate for the greater good    the projects MCAM is carrying out with Inbenta ..read more
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26. Headless Technology and The Future of Omnichannel
Future of Customer Service
by Inbenta
1y ago
In this episode, we have a super interesting talk with Marcelo Lewin, from headlesscreator, a learning platform with a wide variety of content focused on Headless CMSs and Content Modeling. We’ll discover what Headless technology is all about and dive deep into the oceans of Content Management Systems, past, and future ..read more
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25. The Cross-Industry Value of AI
Future of Customer Service
by Inbenta
1y ago
In this episode, we speak with Joshua Jackson from the AI Association, a group of industry leaders advocating for the innovation and collaboration necessary to support the economic growth and leadership in the AI and Automation industry ..read more
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24. Understanding Behavioral Bot Design
Future of Customer Service
by Inbenta
1y ago
In this episode we speak with Fabian Reinkemeier from elaboratum, a firm that advises customers on eCommerce and technology projects. Fabian is a consultant and PhD candidate in the field of e-commerce and conversational AI, with experience in project management, usability & user experience, research methods, and testing. Today we’re discussing with him the design of conversational bots ..read more
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