Fred Gehrke - former VP of Support at Bolt. How to grow your support team from 20 to 200 in 7 months and help employees reach their full potential
Service Intelligence Podcast
by Fred Gehrke, Gustav Kotkas, Qminder
2y ago
Connect with Fred on Linkedin: https://www.linkedin.com/in/fredgehrke ..read more
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Jorma Laiapea - former Head of Customer Support at Wise - shares his experience in building customer support functions across multiple industries.
Service Intelligence Podcast
by Gustav Kotkas, Jorma Laiapea, Qminder
2y ago
Find Jorma on Linkedin: https://www.linkedin.com/in/jormalaiapea/ Find out more about Limitless Impact Investments here: https://limitless.fund ..read more
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Every support ticket is a product failure - Jorma Laiapea
Service Intelligence Podcast
by Qminder
2y ago
Former Head of Customer Support at Wise, Jorma Laiapea, shares his view on why every support ticket is a product failure ..read more
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Dana Hooshmand - former Head of Operations (retail) at Lyft
Service Intelligence Podcast
by Dana Hooshmand, Qminder, Gustav Kotkas
2y ago
Connect with Dana on Linkedin - https://www.linkedin.com/in/hoosh/ Dana's personal blog: https://hooshmand.net/ Discover Discomfort - https://discoverdiscomfort.com ..read more
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David Griffith - Head of Support (Baltics) at Wolt
Service Intelligence Podcast
by Qminder, David Griffith, Gustav Kotkas, Wise, Wolt
2y ago
Wolt - https://wolt.com/ David Griffith - https://www.linkedin.com/in/davidthgriffith ..read more
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Rauno Rüngas - CEO and co-founder of Qminder
Service Intelligence Podcast
by Rauno Rüngas
2y ago
Qminder just turned 10 years old! In this anniversary episode, we speak to Rauno Rüngas - the CEO and Co-Founder of Qminder. Tune in to learn about Qminder's origin story, hackathons, customer stories, and improving customer experience worldwide ..read more
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