We are excited to announce Vicki Brackett as our special guest on the CX on Point podcast with Miguel Ramos, Episode 19. Vicki shares her insights on Work at Home trends in the Contact Center. This topic is near and dear to Vicki, Miguel, and the entire P3 team. Be sure to listen for the part about Virtual Shock ..read more

Finding and retaining contact center staff is a huge challenge. On episode 18 of CX on Point with Miguel Ramos, join Miguel and Alicia Laszewski as they welcome Kate Brouse, the Strategic Partnership Manager from NTI - The National Telecommuting Institute. Kate shares how NTI is a mission to help people with disabilities find remote contact center jobs and how contact centers can partner with NTI to staff their centers with these eager-to-work employees ..read more

Miguel Ramos welcomes Mark Nolan to the CX on Point podcast for a robust discuss regarding Vendor vs. Partnership Management: How to Make the Most of Your Partner Relationships ..read more

Part 2 CX on Point and Miguel Ramos welcomes Ed Arcinue for a fascinating discussion about the future of AI in the contact center. Will AI replace human agents? Tune in to find out ..read more

Kyle McDowell is back on the CX on Point podcast for part two of his interview with our host Miguel Ramos. In this episode, Kyle will be sharing insights on how the 10 Principles for Building and Sustaining a Culture of Excellence came to be. He discusses how these principles can help organizations break down silos and challenge sacred cows. In addition, he provides practical tips on how leaders can create a culture of excellence in their own organizations. This is a must-listen episode for anyone who is interested in creating a high-performing organization ..read more

As promised, Kyle McDowell, author of Begin with WE joined Miguel Ramos on the CX on Point podcast. Kyle shared insights on how the 10 Principles for Building and Sustaining a Culture of Excellence came to be. We are thrilled to invite you to tune in for part one of this two-part discussion ..read more

Company culture has never been more critical in the workplace. Alicia Laszewski and Gio Fernandez discuss the Importance of Culture in the Contact Center in this episode of CX on Point. Host: Alicia Laszewski Guest: Giovanni Fernandez ..read more

Digitized Role-Play: In this CX on Point with Miguel Ramos episode, Dan McCann, Founder & CEO of symtrain shares how symtraining is revolutionizing the way frontline teams are onboarded, trained, and coached ..read more

Please join us for the next CX on Point podcast where special guest Giovanni Fernandez, along with Miguel Ramos and Alicia Laszewski discuss, The Importance of Culture in the Contact Center.  As for the description of the podcast, I would say: Company Culture plays a vital role in the ongoing battle for retaining and attracting CX talent ..read more

Join us as Miguel Ramos speaks with Giovanni Fernandez about what trends are starting to happen in the travel industry.  ..read more