We used to rant about poor customer service to our family and our friends. Today we share our experiences with everyone, and there's no shortage of online options for where to share our experiences, both good and bad. The bigger question is, how do we share it? More specifically, do we share in a way where our concerns are actually addressed and ideally resolved? My guest today has created a unique solution, that is a godsend for some, but a genuine pain in the ribs for others. Today on the podcast I'm talking to Michael Podolsky. He's the creator of PissedConsumer.com. We're going to talk abo ..read more

Ken Blanchard famously said that "none of us is as smart as all of us". We're all limited in our knowledge and perspective by what we've experienced: our personal and professional wins and losses. Well, no organization has leveraged that collective wisdom, mastermind set philosophy better than Vistage. Today on the podcast, I'm pleased to be talking with Sam Reese. He's the CEO of Vistage, the world's largest and most successful CEO coaching and peer advisory organization. We're going to talk about how to bolster your experience, your perspective, and your professional network, so you can make ..read more

Just a decade ago you had never heard the terms blockchain, metaverse, cryptocurrency, non-fungible tokens and digital assets. Well, now they are transforming how we look at information, what we own, what we don't own, and who's in charge of it. Today on the podcast, we're gonna take it out of the conceptual and talk about what it all means to your business and the future of transactions and business relationships. I'm talking to the brilliant Pamela Norton, the CEO of Title Change. She's a legendary pioneer in the development of technology designed to secure trusted interactions and transacti ..read more

Everyone in business serves an audience. Some call them customers, others might call them clients, or guests, or associates, or constituents. In health care, we call them patients, of course. But we are all one of those consumers on the buying side of the equation. Well, my guest today is here to talk about the ways that we access health care today and how a new generation of physician entrepreneurs is redefining patient engagement in the patient experience. I'm talking with Dr. Arlen Myers, President and CEO, of the Society of Physician entrepreneurs. You can find Arlen Meyers at: http://www ..read more

Everyone in business serves an audience. Some call them customers, others might call them clients, or guests, or associates, or constituents. In health care, we call them patients, of course. But we are all one of those consumers on the buying side of the equation. Well, my guest today is here to talk about the ways that we access health care today and how a new generation of physician entrepreneurs is redefining patient engagement in the patient experience. I'm talking with Dr. Arlen Myers, President and CEO, of the Society of Physician entrepreneurs. You can find Arlen Meyers at: http://www ..read more

So what is the future of customer experience? Well, you might be surprised to learn that the future involves what many are calling "machine customers". It's the machine or technology that schedules your appointments or buys what you need and interacts with the world for you. Well, my guest today is going to introduce you to the future of CX. James Dotkins is a customer Experience Rock Star. We're going to talk about a future that's not so far away, and one that will change everything. You can find James Dodkins at: https://www.jamesdodkins.com/ https://uk.linkedin.com/in/jamesdodkins https ..read more

I find it mind-boggling that, while we all know the importance of simplifying the buying process, too many in business are actually adding friction by making you change your passwords and fill out contact forms and talk to their chat bots. Well, my guest today has a lot to say about unnecessary and frustrating friction in your business, and why it's costing you money and customers, and even employees. I'm talking to the brilliant Roger Dooley, author of Friction, the Untapped Force. That can be your most powerful advantage.  You can find Roger Dooley at: https://twitter.com/rogerdooley h ..read more

Who is your customer or client? I'm not talking about your demographically niche target market. But who the person, the people on the other side of the transaction, the human beings, the good people with rich, meaningful lives or profound struggles, who you encounter and hope to engage in business and hope to build relationships with? Well, my guest today is a master of the human condition. You might have seen Neal Foard relay one of his inspirational stories or Life lessons online. And today we are going to explore the strategy and methodology behind the Internet sensation that is Neal Foard ..read more

There's no shortage of approaches to sales and the art of persuasion. Everyone tries, although few succeed consistently. But just imagine if you were able to approach every business conversation with the verbal tools and strategies to generate the best outcome almost every time. Well, my guest today is Phil M. Jones. He's the author of the staggeringly successful books Exactly What to Say and Exactly How to Sell. David Avrin: He's going to give you some insight into how to do both of those better than your competition. I'm talking today to the incomparable Phil M. Jones.  You can find Ph ..read more

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