Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen. With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading. Here’s a sneak peek into the episode The beginnings of Flow.AI and the Khoros automation framework Supporting agents with automation by listening to their painpoints The velocity of conversational AI technology in different industries Using AI to help customers bet ..read more

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maria Ogneva, Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reaching and stable digital community. Hear firsthand how to position your community to benefit both your customers and your colleagues. Here’s a sneak peek into the episode Ways to build your broad-based coalition with executive backing. Staying aligned on goals and KPIs with a steering committee The importance of getting into the habit of reporting out h ..read more

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Check out the full blog on Atlas. Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement. Apple Podcasts Spotify Amazon Google Podcasts ..read more

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. Today’s episode focuses on servicing customers in the face of crisis. In an age when everyone can be a video journalist or digital columnist, a brand’s simple mistake can end up costing hundreds of thousands, if not millions of dollars. Check out the full blog on Atlas. Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement. Apple Podcasts Spotify Amazon Google Podcasts ..read more

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. You don’t often get to dive into the minds of some major community nerds, but today you are in luck. “Crawling out of primal community mud” comes Khoros’s Business Value Consultant and community enthusiast, Jake Roadhouse. Hear first-hand experience of building a sense of solidarity and fellowship from two of the brightest here at Khoros with your host Jon Wishart in navigating the conversation.  Here’s a sneak peek into the episode What are most organizations still missing out on High level approache ..read more

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. In today’s episode, we will compare the publishing workflows of two teams. When anyone goes to publish a post on any form of social media, there are numerous things to consider. Publishing already has enough challenges; switching from native to in-app doesn't have to be one of them. Check out the full blog on Atlas. Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement ..read more

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. Today’s episode focuses on the high cost of low agent retention. Losing and hiring frontline customer care agents can cost more than a few lost customers. Can you afford to lose more? Check out the full blog on Atlas. Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement. Apple Podcasts Spotify Amazon Google Podcasts ..read more

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are thrilled to be joined by Khoros’ Director of Change Management, Ramona Maher . Change is inevitable, but the way you approach and plan for it can make or break your success. Join us as we dive into the details of how to effectively prepare for change management, no matter where the change is. Here’s a sneak peek into the episode What is Change Management? Why is it specialized, and why is it critical to businesses? Some examples of Change Management in daily life. How change management can ultimatel ..read more

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. Today’s episode is all about the need to implement guerrilla marketing tactics on TikTok. Whether or not your brand is planning to or already utilizing TikTok. Don't make ads for TikTok; make outstanding content. Check out the full blog on Atlas. Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement. Apple Podcasts Spotify Amazon Google Podcasts ..read more

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros.  We are very excited to be joined by our own living legend, Allison Fasching, Khoros Customer Solutions Director Allison has a really unique perspective on customer engagement. She was in charge of constructing and maintaining one of the largest telcos on the planet. And for the past few years has been advising Khoros customers on how they can think about their customer engagement.  We thought it would be really interesting to get her perspective on the most important lessons that she has learned ..read more