In the wake of staff shortages in hotels, there are increasingly more hotel with robot room service. These robots are used to primarily take over simple tasks such as delivering items or meals to guest rooms. Today room service robots are not just a futuristic concept. They´re already here and they can bring a lot of benefits to hotels and their guests. In this guide, we´ll introduce key features of a room service robot and explore the benefits - and disadvantages of using robots in a hotel. Table of Content What Is a Robotic Room Service Robot? What Are the Key Components of a Room Service R ..read more

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process. In this article, we'll take a closer look into the two most common types of chatbots for hotels: namely, rule-based and AI-powered chatbots. Table of Content Rul ..read more

The millennials hotel crowd is a key demographic for many establishments. As this generation is now entering their prime spending years, they've got a lot of disposable income to spend on things like travel and leisure. But marketing your hotel to the Millennials can be difficult. Because, unlike its prior generations, they have their own beliefs, value different things - and use different marketing channels. So you'll have to adapt the way your hotel performs loyalty initiatives and marketing activities. So, to help you attract customers to your hotel, we’ve condensed 5 effective tips that wi ..read more

The hospitality industry is constantly evolving and adapting to the changing needs of its customers. And one change that is coming rapidly is the way we interact with guests. Hotel robots have created a new way of interactions. They allow for a more cost-effective experience, which resonates in today’s complex environment where hoteliers are facing labor shortages. But what are the common robots used in hotels today? In this article, we'll look at some of the trending robots in the hospitality industry. Table of Content What Is Robotics in the Hospitality Industry? The Types of Robots Used in ..read more

Amidst the pandemic crisis, hoteliers were forced to lay off workers to stay afloat. But as we progress from the pandemic, many hoteliers have decided to continue with a leaner operation (with fewer employees) and had to experience talent shortages as the tides have changed. A housekeeping management system can be used to resolve inefficient task execution, and poor team collaboration and make it easier for newer housekeepers to learn the job. In this guide, we'll introduce you to the system and disclose which features are a must-have for any modern hotel operations. Table of Content What Is ..read more

We often hear about the rapid digitalization of the hospitality industry. But walk into a hotel during peak hours and you typically will find a massive hotel check in desk and a long queue of guests waiting to be manually assisted by the front desk clerk. The persistence of the counter has remained, despite the ability for guests to nowadays check in online to their hotel using their mobile device or a kiosk. This brings the question, why are we still clinging on to it, and is it even possible to eliminate the hotel reception desk? Table of Content How Does the Check In Process Work in a Hote ..read more

Singapore is one of the most technologically advanced countries in the world. So it may come as no one's surprise that it is also one of the first countries to implement facial recognition for hotel kiosks. The system, called E-Visitor Authentication System (EVA) has been in use ever since 2019 - But it has only recently gained traction in Singapore. In this short guide, we'll go deeper into how this relatively new and ground-breaking hotel technology is used in kiosks in hospitality industry in Singapore. Table of Content What Is Singapore E-Visitor Authentication System? Why Is E-Visitor Au ..read more

One of the trendiest technologies at the peak of the COVID-19 was undoubtfully hotel mobile check-in solutions. These solutions helped hotels offer non-contact options to reduce human interaction and became a lifeline for many organizations. In this article, we'll take a deep dive into hotel mobile check in solution and explain the key benefits - and disadvantages of them. Table of Content What Is Hotel Mobile Check-In? How Does Mobile Check-in Work? What Are the Benefits of Hotel Mobile Check-In? Are There a Disadvantages to Mobile Check-In? Frequently Asked Questions (FAQs) Conclusion What ..read more

After what has been months of lost revenue and hardship for many hoteliers out there. We are finally seeing some light at the end of the tunnel. With borders re-opening and restrictions loosening– hotels are seeing an influx of guests. But at the same time, in many regions, the number of visitors is nowhere near the numbers we saw in pre-pandemic times. With an increase in the number of hotels opening up - the competition is fierce. So, given this, what are some ways you can increase your revenue in 2022? Here’s Our Revenue-Generating Ideas Per Cluster: Reputation and Guest Experience Up-Sell ..read more

A Hotel Loyalty Program Software does so much more than helping you create captivating loyalty programs. In this ultimate guide, we'll go deep into each component of these systems. By the end of it, you'll have a grasp of everything you need to know about these systems - from the types of software, key functionalities to integrations and beyond. The Beginner’s Guide to Hotel Loyalty Program Software [2022 Edition] What We Will Cover: An Introduction to Hotel Loyalty Program Software Types of Hotel Loyalty Program Software What Are Some Key Features of a Hotel Loyalty Program Software? On-Prop ..read more