The safety and security team for the Atlanta Hawks is charged with protecting guests, fans, and employees for 40+ NBA games and more than 150 events per year at State Farm Arena. For the Hawks’ Senior Director of Safety and Security, Emily Drexler, her team’s comprehensive and continual training program is the key to providing a safe experience for all guests, inside and outside the arena. In this episode, Emily shares how her team: Works with organizations across Atlanta to share information and best practices Utilizes a variety of structures and formats to continually train for any scenario ..read more

In the U.S. alone, 11 workers are injured or die from heat stress every single day. It also costs organizations an estimated $100 billion yearly in lost productivity. The good news is that heat illness is 100% preventable—with the right equipment and education.  In this episode, Cam Mackey, CEO of the International Safety Equipment Association (ISEA) breaks down what organizations need to know about leveraging personal protective equipment (PPE) to mitigate the risks of heat-related illness and injuries for their employees.  Listen in to learn: The dangers of heat stress and which w ..read more

By looking through the customer lens, businesses can build better products, provide better service, and embody the values of the organizations they serve. So why don’t more providers live up to customers’ expectations?  To celebrate the 100th episode of the show, we invited Christopher Kenessey, CEO of AlertMedia, to discuss his approach to customer-centric leadership. For Christopher, it’s about listening to customers’ challenges and becoming an active part of the solution.  Listen to the episode to learn: How to create more value for the people and companies you serve The importan ..read more

Psychological safety has a measurable impact on organizations. When employees feel psychologically safe, they are eight times more likely to be engaged, three times more likely to be productive, and three and a half times more likely to be innovative.  So, how do organizations measure the psychological safety of their workforce, and what is the safety leader’s role in creating a culture of psychological safety? Dr. Rajni Walia is an organizational psychologist, consultant, and Vice President of DEKRA North America. Rajni joined the show to answer those questions and explain:  How to ..read more

How can military and journalist training benefit an organization’s safety and security programs? By applying the same universal safety principles to improve risk management and situational awareness in the workplace. Tim Crockett, Founder and Senior Consultant at Flying Frog Consultants, is a veteran of the British Special Forces and spent his life and career in and out of war zones. His training has helped journalists survive unbelievable news gathering missions around the world. Tim joins our guest host Sara Pratley to share his core safety principles that can be applied to any organization ..read more

The safety of traveling employees starts with establishing a clear corporate travel policy that incorporates risk management and cross-organizational teams. Brian Cooke, Corporate Security Manager of International Security Operations at Marathon Petroleum, joins the show to explain how organizations can build a comprehensive travel safety program that protects traveling and dispersed workers, no matter where they are. We discuss: The excess of threats that could impact traveling workers How to educate employees about travel risks The start-to-finish process of mitigating risks for traveling e ..read more

This episode is a highlight reel of some of our favorite moments from 11 interviews with safety and security experts in 2022. These experts share bite-sized emergency preparedness, workplace culture, and safety leadership advice that you can implement in your organization today. To hear more from the guests featured in this episode, check out their full recordings here: Jason Freeman, Six Flags  Ron Derrick, Whataburger Justen Noakes, H-E-B Tracy Brower, The Secrets to Happiness at Work Jenn Lim, Delivering Happiness Vanessa Mathews, Business Resilience Decoded Podcast Christopher Keness ..read more

When you operate “cities within cities,” public safety is the top priority. For Six Flags Entertainment Corporation, that means every employee at its 27 theme parks has an important role to play, whether they are on the safety team or not. Over the last 38 years, Jason Freeman, Corporate VP of Operations, Public Safety, Maintenance & Engineering, has overseen the growth of these "cities” from the ground up. Today, he takes a municipal approach to protecting them — complete with fire, EMS, and police services — to ensure a safe and seamless guest experience.  In this episode, Jason bre ..read more

Zoom describes its workplace culture in two words: Delivering Happiness. Burke Brownfeld, Manager of Physical Security, Operations Awareness, and Partnerships at Zoom, discovered a simple and effective method of delivering happiness—apply empathy in every business interaction. In this episode, Burke shares how he strengthened his working relationships and the security function at Zoom by leading with empathy and why he believes it should be at the core of every security professional’s approach to leadership. Listen to our conversation with Burke to hear about: Tips for being a more empathetic ..read more

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