Taking over a small, old pharmacy in a town of just 1,000 people might seem like a challenge, but it’s a challenge that Alexander and Nicholas, at Ouyen Pharmacy, decided to take on. Together, these two early career pharmacists managed to completely turn the pharmacy around, turning it from a business focused on giftware to a flourishing healthcare hub greatly benefiting the community. As a finalist for ‘Pharmacy of the Year’, Ouyen Pharmacy took home a special award for the significant work they had done to reinvigorate their pharmacy within only two years of ownership. Enjoy. See omnystudio ..read more

Hear from Excellence in Professional Innovation winner at the Guild Pharmacy of the Year, Karen Carter from Narrabri Pharmacy. Karen will delve into the pharmacy's journey from overcoming workforce challenges to improving and implementing new services. You'll uncover the strategies driving positive change and enhancing well-being in their community, and we’ll see exactly what secured them the win. Enjoy. See omnystudio.com/listener for privacy information ..read more

This week is Heart Week! Heart Week provides an opportunity for health professionals and the Australian public to start a conversation about heart health and take positive steps to reduce their risk of heart disease. One health professional contributing to better heart health is Grace Lee from Capital Chemist O’Connor who is providing a holter monitoring service through her pharmacy. A holter monitor is a small, wearable device that records the heart's rhythm and is used to detect or determine the risk of irregular heartbeats. In this episode, Grace explains what providing the service is like ..read more

We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Curtis Ruhnau, the Pharmacists' Support Service president, which took place at APP2024 with Australasian Pharmacy. We’ll learn a little bit more about PSS, and why it is such a valuable service for pharmacists to have. Enjoy. See omnystudio.com/listener for privacy information ..read more

Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive Pharmacy Group and chair of Rural Pharmacists Australia. Together, we’ll explore some important questions such as why the gap exists in the first place and how to manage cultural barriers or misconceptions, as well as what’s happening in rural pharmacies on a national scale. Enjoy. See omnystudio.com/liste ..read more

As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you navigate the complexities of the rental landscape to secure a favorable agreement? In this episode, we’ll be speaking with two experts who have contributed to the Guild’s Pharmacy Rental Report and who can help shed some light on the intricacies of the rental report. plus, we'll get an update on chang ..read more

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of’ episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 22 shows, those being episodes 116 to 136. In this Best of episode, the second of the ..read more

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of’ episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 22 shows, those being episodes 90 to 112. In this Best of episode, we cover episodes ..read more

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an environment where your staff feel supported and empowered to stand up for themselves? This episode is a timely exploration of a topic that holds immense relevance during the holiday hustle. Joining the show is Mark Oostergo, a workplace psychologist from Australian Psychological Services, to shed ligh ..read more

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made. Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has a lot of knowledge when it comes to handling incidents and other tricky situations that a pharmacist might eventually encounter. For example, how do you decide which one of your patients receives a life-saving drug when it’s in shortage, but others need it too? Or, how do you handle a situation where ..read more