There is no excerpt because this is a protected post. The post Protected: 5 TIPS FOR CREATING A PROFESSIONAL DEVELOPMENT PLAN (PDP) PROCESS THAT WORKS appeared first on ..read more

Recognizing the Problem Early in my career, I had some interesting jobs. One of the best parts of that experience was having the opportunity to work with some great managers. Unfortunately, I also met my share of managers who, through no fault of their own, were simply in the wrong seats. Here is a snapshot... The post Does Your Workforce Have a “Boss from Hell?” appeared first on ..read more

There is a phrase in the employment testing industry that’s popping up everywhere. Skills-based testing. The phrase has caught on with good reason because skills-based testing has proven to be accurate, fair, and highly predictive of future job performance. As the topic of skills-based testing continues to grow in popularity, it’s easy for its definition... The post What Skills-Based Testing Is – And Isn’t – And Why It Matters appeared first on ..read more

No one ever says “I can’t” or “I won’t” in a job interview. This comment, by one of our long-time clients, sums up the frustration of using self-report information when trying to make an informed hiring decision. The candidate who shines on paper or in an interview often does not turn out to be “as... The post THE WAR FOR TALENT WON’T BE WON WITH RESUMES OR INTERVIEWS appeared first on ..read more

How important is customer service to the success of your business? Here is what U.S. consumers said in response to a recent global Microsoft survey: How important is customer service in your choice of loyalty to a brand? An overwhelming 95% said “very important or somewhat important.” Have you ever stopped doing business with a... The post Above & Beyond: Celebrating Customer Service Professionals appeared first on ..read more

The term “risk mitigation” has almost become a household term. We hear references to risk mitigation pertaining to investments, business operations, computer systems, emergency management, crop management, product liability, public relations, and the list continues. Yet, as it pertains to human resources and talent prediction, we seldom hear the term. “Risk mitigation is a culmination... The post Risk Mitigation as an HR Strategy appeared first on ..read more

HR departments are constantly evolving, seeking new ways to streamline processes and enhance the candidate experience. Innovative technology like HRIS software not only simplifies HR tasks, but significantly impacts how candidates interact with a company. We’ll delve into the positive influence of HRIS software on recruiting, provide tips for avoiding potential pitfalls, and highlight ways... The post A DEEP DIVE INTO HRIS SOFTWARE’S IMPACT ON THE CANDIDATE EXPERIENCE appeared first on ..read more

Students and job applicants appear to be early adopters of AI. Many are leveraging AI to write papers, create resumes, answer test questions, and much more. AI support – or AI cheating, depending on how it is used – is a recent trend and it is creating a significant challenge for HR management. In practical terms, how do recruiters know if resumes or test responses are the applicant’s own work or AI-generated? How can they be sure the candidate they select is the person they appear to be on paper? It is quickly becoming expensive to acquire the expertise and countermeasures to discern between ..read more

In an era where automated responses and chatbots are the norm, many believe that customer service has become a lost art. But perhaps it’s not lost – just misplaced. The key to rediscovering exceptional customer service lies in refocusing on its core elements, starting with the people we hire. This is where customer service simulations can become a game-changer for your customers and your business. HIDDEN COSTS OF POOR CUSTOMER SERVICE Organizations face significant risks when their employees lack strong customer service skills. Poor service leads to dissatisfied customers, negative reviews, an ..read more

Typing speed and accuracy are critical success factors for many of today’s jobs. With businesses increasingly relying on digital communication, typing proficiency has a direct impact on workplace efficiency, productivity, and professionalism. Finding the right candidates who can type quickly and accurately is crucial, particularly in administrative, customer service, and data entry roles – and in jobs that require a high level of precision such as healthcare and financial services. One of the best ways to quickly and objectively measure candidates’ typing proficiency is by implementing typing ..read more