Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace better. Operational Excellence, Improvement, and Innovation Operational Excellence in Cloud Security: Lessons From CrowdStrike Outage and Amazon's Playbook The Crowdstrike outage had a clear technical root cause, but the incident shed light on opportunities to […] The post Ryan McCormack’s Operational Excellence Mixtape: October 4, 2024 by Ryan McCormack ..read more

Scroll down for how to subscribe, transcript, and more My guest for Episode #516 of the Lean Blog Interviews Podcast is Jenn Christison, founder and principal consultant at Seven Ways Consulting. Jenn has spent more than 15 years leading continuous improvement efforts across a variety of industries, including aerospace manufacturing, healthcare, non-profit, pharma, and tech. Guided by the principles of Respect for People and Continuous Improvement, Jenn brings a wealth of experience to her work, […] The post Jenn Christison: Lessons in Even Better Leadership, Lean Thinking, and Organizational ..read more

Today, I want to share a section from my book, The Mistakes That Make Us. I'm sharing an excerpt here in this post, and I'm also making it available as a podcast episode using an excerpt from the audiobook version. In this book, I explore how mistakes can actually be one of the best ways we learn and grow–whether it's in business or life in general. The excerpt I'm about to share is from Chapter […] The post Why Kindness in Leadership Matters: Lessons from ‘The Mistakes That Make Us’ by Mark Graban appeared first at Lean Blog ..read more

It's inspiring to hear a CEO talk about Lean and continuous improvement concepts, as Larry Culp, Chairman and CEO of GE Aerospace, did recently on CNBC. “We just need to get a little bit better every day.” In Japanese (and in Lean management), we often refer to that as kaizen. Watch the video He also spoke about focusing on “safety first” and “problem-solving over finger-pointing” — things that I think are key to the Lean […] The post GE Aerospace CEO Larry Culp on CNBC: A Little Better Every Day by Mark Graban appeared first at Lean Blog ..read more

I'm happy to be hosting and moderating this webinar that will be presented by Melissa Sherman, a friend of mine from the Michigan Lean Consortium: Embedding Change Management into your Continuous Improvement Initiatives – click to register! It's free and open to all! Melissa will share her extensive experience in both continuous improvement and change management, offering valuable insights on how to integrate these two crucial disciplines. As previewed in our recent podcast episode, Melissa […] The post Embedding Change Management into your Continuous Improvement Initiatives – Webinar Preview ..read more

Are Your Charts Leading You to the Wrong Conclusions? Data is everywhere in today's organizations, but are we using it in the most effective way? Many businesses rely on traditional bar charts and color-coded dashboards to monitor their performance. But what if these visuals are giving us a false sense of security–or worse, distracting us from real opportunities for improvement? During a recent visit to an organization, I encountered charts that looked helpful at first […] The post Beyond the Color Code: Using Process Behavior Charts for Deeper Insights into Key Performance Indicators by Mark ..read more

Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace better. Operational Excellence, Improvement, and Innovation How About a Nice Hot Cup of Basics I've been a Starbucks customer for over 30 years. There was a notable shift within the last 10 years where they […] The post Ryan McCormack’s Operational Excellence Mixtape: September 20, 2024 by Mark Graban appeared first at Lean Blog ..read more

Scroll down for how to subscribe, transcript, and more My guest for Episode #515 of the Lean Blog Interviews Podcast is Jim Morgan, senior advisor at Lean Enterprise Institute and a board member at Adrian Steel. Jim's most recent industry experience was as Chief Operating Officer at Rivian, an electric vehicle manufacturer. He was previously a guest in Episode 109 back in 2011. Before joining Rivian, Jim spent a little over ten years at Ford Motor […] The post Exploring Lean Product Development with Jim Morgan – Rivian’s Former COO by Mark Graban appeared first at Lean Blog ..read more

Here's part of a video that I recorded for a Lean healthcare event in Asia. I sound congested from seasonal allergies. I'm sorry about that, but there was a deadline to hit. Creating Psychological Safety for Continuous Improvement: A Leadership Imperative One of the most important, yet often overlooked, foundations for successful Lean and continuous improvement efforts is psychological safety. It's not just a buzzword; it's the difference between a culture where people feel comfortable […] The post Psychological Safety is the Foundation for Continuous Improvement [Video] by Mark Graban appeare ..read more

I had a great experience last week at the Lean Institute Brasil‘s annual Lean Healthcare Summit. They had a live human interpreter translate my talk into Portuguese. Somebody estimated that about 70% of the audience would be listening in English. One new experience for me was their use of AI to create a real-time Portuguese transcription that was projected as I spoke. This also improves accessibility for those who are hearing impaired. Curious about the […] The post Speaking at the Lean Institute Brazil’s Health Summit — Aided by AI Translation by Mark Graban appeared first at Lean Blog ..read more