CCW Blog
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We undertake research into a wide range of water supply and sewerage management issues. CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer, while providing free advice and support.
CCW Blog
1y ago
CCW publishes its in-depth review of business customers’ experiences of the retail water market in England. The report concludes the market has failed to deliver benefits for most businesses, with customer complaints three times higher than before competition was extended in 2017. CCW has put forward a raft of recommendations including steps to tackle inaccurate ..read more
CCW Blog
1y ago
Pushing water companies to change the way they serve their customers to ensure they are able to better respond to the diverse range of customer needs. has been a recent thread of work by Ofwat which has led them to create a customer licence condition. While the details of this licence condition are yet to ..read more
CCW Blog
1y ago
1 April 2022 marked the point that the non-household retail market in England had been open for 5 years, and it’s fair to say, that the experience for many business customers has not aligned with the benefits the market was expected to deliver for them. At CCW, we have worked hard to help improve services ..read more
CCW Blog
1y ago
The largest rise in the average household water and sewerage bill for almost 20 years could prove a tipping point for the one in five customers already struggling to pay. The Consumer Council for Water (CCW), the independent voice of water consumers, has issued the warning in response to Water UK confirming the average household ..read more
CCW Blog
1y ago
Information from Ofwat and CCW, published today, shows that water companies are increasing financial support for their customers, with record numbers benefiting from discounted water bills. However, both organisations are calling on companies to do even more to help in the face of immediate and urgent cost of living pressures. In October 2022, Ofwat and ..read more
CCW Blog
1y ago
Lia Moutselou – Wales Policy Lead at CCW – explains why water should be part of the conversation during Wales Climate Change Week. The other day I was reading a popular article about four things we can do to reduce our carbon footprint. I love climate change discussions that give us tangible things to reflect ..read more
CCW Blog
1y ago
Having your home or garden flooded with sewage is one of the worst things to experience as a customer. While it affects only a small proportion of people, its impact – and a poor response from the wastewater company – can cause misery. Earlier this year, CCW and Ofwat published joint research on customers’ experiences ..read more
CCW Blog
1y ago
Water companies will face the strictest targets on pollution from sewage ever under a new plan to tackle sewage discharges in our waters, set out by government today. Responding to the announcement, CCW’s CEO Emma Clancy said: An effective sewage system which protects customers, as well as the environment, is vital, customers pay their money ..read more
CCW Blog
1y ago
With hosepipe bans taking effect in some parts of England and Wales, our senior director Mike Keil dispels some of the more common myths surrounding the use of these restrictions. Myth 1: We have hosepipe bans every year. It might feel that way but actually the last hosepipe ban was in 2012 – a decade ..read more
CCW Blog
1y ago
Literally hot topics at the moment are droughts and heatwaves. But what are they and what do they mean for us? In July we experienced a heatwave that saw record-breaking temperatures across all four nations of the UK. As the mercury rose in thermometers our thirst for water shot through the roof. Some water companies ..read more