Welcome to our podcast, where we explore the importance of teams focused on customer success. In today's competitive market, organizations need to prioritize customer satisfaction to thrive. We discuss the key elements that make teams focused on customer success successful, including a deep understanding of customer needs, effective communication, and a proactive approach to problem-solving. Today's guest is Daniel Jaye, Founder, and CEO at Aqfer. Inc Magazine ranked his company #1165 on the 2022 Inc 5000 list. Aqfer is a software platform providing marketing solutions through a scalable frame ..read more

In today's ever-changing business environment, it's crucial for leaders to adapt their approaches and strategies to effectively guide and inspire the upcoming generation of talent. Leading the next generation requires a deep understanding of their unique needs, aspirations, and motivations. By embracing a collaborative and inclusive leadership style, leaders can create an environment where the next generation can thrive and contribute to their full potential. Today's guest is Brad Kugler, Co-founder, and CEO at DirectMail 2.0. Inc Magazine ranked his company #2538 on the 2022 Inc 5000 list. Di ..read more

When employees internalize and memorize your values, it creates a strong foundation for decision-making and behavior alignment. By consistently reinforcing and emphasizing these values, you cultivate a shared sense of purpose and a unified company culture. Employees who have memorized your values are more likely to exhibit behaviors that align with your organizational vision and mission. Today's guest is David Asarnow, Founder, and CEO at Business Nitrogen. Business Nitrogen is an international digital marketing agency based in Atlanta, Georgia, and works with clients around the world. They're ..read more

In today's competitive business landscape, building a culture of innovation is crucial for organizations to thrive. By creating an environment that encourages experimentation, risk-taking, and collaboration, companies can unlock the potential of their employees and drive innovation at all levels. Through interviews with industry experts and real-life examples, we uncover the challenges and opportunities associated with building a culture of innovation. Today's guest is Chris Bullock, Founder, and CEO at ClearGov. Inc Magazine ranked his company #1251 on the 2022 Inc 5000 list. ClearGov is a so ..read more

Leading managers requires not only strong leadership skills but also requires an understanding of what makes a good manager. Effective communication is key when leading managers, as it allows you to align expectations and goals. It's also important to provide managers with the support they need to succeed, including training, resources, and feedback. Today's guest is Thorwald Herbert, Founder, and CEO at Semarchy. Inc Magazine ranked his company #2487 on the 2022 Inc 5000 list. Semarchy is a data integration company providing a platform allowing organizations to discover, govern, manage, integ ..read more

Building relationships is a vital part of running a successful business. When it comes to building relationships inside your company, it's important to take the time to get to know your employees. By doing this, you can gain a deeper understanding of their skills and strengths, which can help you better align tasks and projects with the right people. Additionally, building relationships can lead to a more positive work environment, which can improve employee retention and satisfaction. Today's guest is Slava Khristich, Founder, and CEO at TATEEDA. Inc Magazine ranked his company #2833 on the 2 ..read more

Creating a culture of learning within your organization is essential for employee growth and company success. To create a culture of learning, leaders must first prioritize learning and development, and set clear goals and expectations for their employees. It involves providing access to training programs and educational resources, encouraging feedback and collaboration, and promoting a growth mindset. Today's guest is James Carman, CTO & Co-Founder at Callibrity. Inc Magazine ranked his company #4961 on the 2022 Inc 5000 list. Callibrity is a software consultancy specializing in software ..read more

Getting team alignment is crucial to the success of any organization, particularly in the face of change. As organizations experience change, it is essential to have a cohesive team that can adapt and work collaboratively towards shared goals. Today's guest is Janesse Bruce, Founder, and CEO at meQuilibrium. Inc Magazine ranked her company #2813 on the 2022 Inc 5000 list. meQuilibrium (meQ) is the #1 global digital resilience solution to build workforce well-being and performance. Their mission is to make any workforce a workforce for growth. In this episode, Jan talks about getting team align ..read more

Leaders do the inner work, which means taking the time to reflect, learn, and grow on a personal level to become more effective and impactful in their roles. In today's fast-paced business environment, leaders must be equipped with the emotional intelligence, self-awareness, and resilience necessary to navigate challenges and lead their teams to success. Today's guest is Marc Scheff, a Creative Transition Coach who guides breakthrough-ready clients to discover and act on their true purpose so that they can create a lasting impact in their communities, societies, and the world. In this episode ..read more