Steve Hearsum on his book, No Silver Bulllet: Bursting the bubble of the organizational quick fix
Sage Thought Leadership Podcast
by Sage
1M ago
Steve Hearsum discussed the limitations of quick fixes and the importance of functional collaboration in a complex world. They also explored the link between anxiety and creativity, and the need for leaders to acknowledge their limitations and learn. Lastly, they examined the persistence of the heroic leadership concept and the need for a shift in organizational mentality. Steve is the author of No Silver Bullet: Bursting the bubble of the organizational quick fix. Steve is the founder of Edge and Stretch, working with brands and organisations to increase their capacity for collaboration and e ..read more
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Thought Leader - David G. Ewing on Systematizing Customer Experience
Sage Thought Leadership Podcast
by Sage
2M ago
Summary David G. Ewing emphasized the importance of mapping individual customer journeys, utilizing a systematic approach encompassing systems, processes, culture, and incentives to deliver exceptional customer experiences. He highlighted examples that exemplified the power of empathy and cultural values in providing meaningful customer service. Finally, David promoted his newsletter focused on sharing exceptional customer experience stories. More about David G. Ewing , CEO of Motiv, is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insigh ..read more
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Thought Leader - Scott Tillema on applying crisis negotiations to business
Sage Thought Leadership Podcast
by Sage
2M ago
Scott Tillema discussed the importance of negotiation skills in various fields, particularly business, and how techniques used in crisis negotiations can be applied to business situations. Scott emphasized the need for emotional intelligence, self-regulation, and effective communication in difficult conversations. He also discussed the importance of authenticity, practice, and persistence in maintaining genuine connections and achieving desired results. Lastly, Scott shared his role models and invited listeners to connect with him for speaking or corporate negotiation inquiries. Scott Tillema ..read more
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Sage Partner - Kendyl Campbell on her podcast The Dirty Boots Show
Sage Thought Leadership Podcast
by Sage
2M ago
Kendyl Campbell , a director of strategic partnerships, emphasized the importance of bridging the information gap between companies, field operations, and financials. She highlighted the potential for cost savings by integrating systems to eliminate the information gap and shared her role in creating the "Dirty Boot Show" podcast, aiming to connect the construction industry and share insights. Kendyl also expressed professional admiration for Sarah Blakely, founder of Spanx. Kendall Campbell spent many years in and around the construction industry before joining Assignar in 2020, implementing ..read more
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Sage Partner - Gary Feldman on how AI will supercharge ERP
Sage Thought Leadership Podcast
by Sage
2M ago
In this episode Gary Feldman, CEO of I-Business Network and board member of 90 Minds, discusses his transition from helping companies to exploring the potential of AI in enhancing ERP systems. He shares insights from his session on "How AI Will Supercharge ERP," emphasizing the rapid advancement and integration of AI technologies in business management software. Gary highlights the existing and upcoming applications of AI in ERP, like copilots and chatbots, predicting significant improvements in efficiency, accuracy, and cost-effectiveness. He addresses concerns about AI's future impact, advoc ..read more
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Sage Partner - Vik Pothnis on improvements in expense management
Sage Thought Leadership Podcast
by Sage
2M ago
Vik Pothnis discussed the significance of partnerships and alliances at Fyle, where Vik serves as a leader. They also explored the difficulties in expense management, such as manual reconciliation of credit card statements, broken bank feeds, and errors in reconciliation. Vik noted the lack of visibility into spend data, which hinders controllers and CFOs from understanding how and where money is being spent within the organization. He also criticized existing solutions that require switching cards. They also discussed the "bring your own card" feature offered by Fyle, which allows real-time t ..read more
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Sage Partner - Meg Higgins on the growing complexity of sales tax compliance
Sage Thought Leadership Podcast
by Sage
3M ago
Meg Higgins discussed the challenges small businesses face in navigating technology, with Meg emphasizing the need for assistance. Meg shared her experience in business development and strategy. The conversation shifted to Meg's admiration for Ray Dalio, a hedge fund investor and author, and the increasing complexity of tax compliance for businesses due to their digital and global expansion. Meg highlighted the need for digital tax management and the benefits of technology solutions.  Meg is the Senior VP of Global Partners at Avalara and leads their global partner organization, which foc ..read more
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Sage Colleague - Anthony Sanchez on the Tax Relief for American Families and Workers Act of 2024
Sage Thought Leadership Podcast
by Sage
3M ago
Anthony Sanchez, a seasoned software industry professional, shared his passion for his work and the satisfaction he gets from making people's lives easier through the solutions he helps develop. He discussed the Tax Relief for American Families and Workers Act of 2024, highlighting a key provision favorable to businesses, and the potential challenges in the Senate. Anthony also mentioned that he can be contacted at anthony.sanchez@sage.com or on Twitter. Anthony Sanchez has been working in the Software industry for almost 30 years and has worked on many different software applications. He did ..read more
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Thought Leader - Apryl Syed on the use of personas in marketing
Sage Thought Leadership Podcast
by Sage
3M ago
Apryl discussed her experiences and strategies in marketing and customer relations. Apryl shared her career journey and her current focus on helping businesses grow. She also talked about the use of marketing personas, with Apryl emphasizing the importance of regularly updating and utilizing these personas to better understand and connect with customers. With a diverse background spanning leadership roles at Sage, Blytheco, and Bloomreach, Apryl Syed has honed her expertise in driving success across technology, marketing, and sales domains. Now in her own consulting practice, her team speciali ..read more
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Sage Colleague - Ann Donie on generative AI in fixed asset management
Sage Thought Leadership Podcast
by Sage
3M ago
Ann Donie explored the potential of their product to enhance customer productivity and offer advice on best practices. They also discussed anonymizing customer data and implementing appropriate security measures to improve the product. Ed suggested the product could suggest trade methods based on asset descriptions, which Ann agreed to, noting the potential for error-checking and data consistency. Ann shared her experiences with entrepreneurship and her inspiration from her father's small business.  Ann Donie's career trajectory from CPA to financial software development professional at S ..read more
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