Boosting Revenue and Caring for Guests with In-Room Wellness Solutions
Hotel Operations
by Josiah Mackenzie
4M ago
This post is sponsored by Pure Wellness In a world where wellness is becoming a priority for a rapidly growing number of travelers, adapting to cater to these guests is becoming increasingly crucial for hotel operators today.  I recently spoke with Haley Payne and Zach Webster from Pure Wellness on the Hospitality Daily Podcast about how embracing wellness can give hotel operators an advantage today. I wanted to summarize what we covered in this article.  The Growing Importance of Wellness in Travel According to the Global Wellness Institute, the wellness tourism sector is expected t ..read more
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From pre-opening to today: How Shiji supports Jeju Dream Tower’s larger-than-life guest experience
Hotel Operations
by Josiah Mackenzie
5M ago
In this case study, we learn how Jeju Dream Tower, with its multifaceted resort and entertainment offerings, selected technology to support its complex operating model. We’ll explore the evaluation and setup of this technology, along with the results it is providing the business today. South Korea’s Grand Hyatt Jeju Dream Tower, owned by Lotte Tour Development Company, is more than a hotel—it’s an architectural phenomenon and the largest Hyatt hotel in the Asia-Pacific region.  Opened in 2020 on Jeju Island, the property echoes the island’s natural splendor, housing 1,600 rooms with stun ..read more
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Research: What people (really) think about working in hotels today
Hotel Operations
by Josiah Mackenzie
10M ago
What do people think about working in hotels today? How do they view a career in hospitality? To answer these questions, Benchmark Research Partners recently conducted the Hotel Career Views Survey, with support from Hospitality Daily, Upshift, and Remington Hospitality. We wanted to understand what people not currently working in hospitality think about working in hotels and hotel companies, and asked more than 2,000 people about this. The study participants were between 18-40 years old, had a range of career experiences, and lived across the United States. Our goal with this research is to ..read more
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Delivering the details brilliantly: How Dakota Hotels uses technology to provide intuitive service
Hotel Operations
by Josiah Mackenzie
10M ago
Dakota Hotels is a collection of 5 luxury boutique hotels in the UK. In this case study, Katie Forrest, Head of Engagement, Learning, and Development for the company, shares her experience upgrading their technology with Shiji Group. Katie Forrest has been with Dakota Hotels for nine years and worked across a variety of departments throughout her career there. “Something I’ve always loved about the company is the energy they put into growing our talent,” she said. “There’s a big focus on internal promotions, and making sure that we have the talent pipeline we need.” Recently, Katie moved into ..read more
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Total Profit Optimization: How Sea Island Resort Boosted Performance Across Its Outlets with Data
Hotel Operations
by Josiah Mackenzie
11M ago
This episode is sponsored by MDO and their new report, Data-driven Strategies to Move Beyond Rooms Revenue. We might be entering the golden era of hotel operations, but that doesn’t mean success will come by itself. “Now we’re going through a Darwinian phase where it’s going to be the survival of the fittest,” said Gilda Perez-Alvarado, Global CEO at JLL Hotels & Hospitality at this year’s NYU Hospitality Investment Conference.  “Operators are prioritizing robust business intelligence and improved operational efficiency,” said Rajeet Mohan, Principal at PwC, at the event – with a key ..read more
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The Crucial Role Of The Hotel Night Auditor
Hotel Operations
by Josiah Mackenzie
1y ago
This post is sponsored by MDO There’s a behind-the-scenes role in hotels that few outside the industry know about, but it’s served as the starting point for many hotel leaders such as Scott Curran, COO at Reneson Hotels, and Raul Moronta, CCO at Remington Hotels. It’s the role of the Night Auditor. On May 18, 2023, hundreds of hoteliers celebrated Night Auditor Appreciation Day, an initiative started by MDO leaders as a recognition of the invaluable contribution night auditors make and an acknowledgment of their potential to shape the future of the hospitality industry. I recently had the chan ..read more
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Sudima Hotels: Using technology to build a sustainable hotel brand for the modern era
Hotel Operations
by Josiah Mackenzie
1y ago
“Because technology is developing so fast, people don’t want to wait. They want to arrive, be served quickly, and then go to their room. They want instant results.” Alena Novikova, Information & Systems Analyst, Sudima Hotels This post is sponsored by Shiji Group The Sudima Hotels brand has been operating since 2000 in New Zealand, and its unique approach to building and operating hotels has earned them the distinction of being the only carboNZero certified hotel chain in New Zealand.  Sudima Hotels works with Shiji Group’s POS solution Infrasys Cloud for food and beverage managemen ..read more
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Building empathy and learning for frontline workers in the age of AI and digitization
Hotel Operations
by Josiah Mackenzie
1y ago
By Derrick Gyamfi Senior Manager, Innovation Strategy Derrick is an emerging technology strategist for a leading hospitality brand. In his position, he quarterbacks strategic growth initiatives, partnering with subject matter experts to understand business problems, investigate new opportunities, test novel products, architect processes, and develop go-to-market strategies. I started my hospitality career working at the Culinary Academy of Las Vegas, the largest provider of training for entry-level and incumbent workers in the Las Vegas hospitality industry. My role was leading digital t ..read more
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How Four Sisters Inns manages diverse boutique hotels at scale
Hotel Operations
by Josiah Mackenzie
1y ago
with Tamara Mims President & CEO, Four Sisters Inns Tamara owns and oversees Four Sisters Inns, a management company with 17 boutique inns in California. Josiah’s note: I recently spoke with Tamara about how her background in operations, marketing, and technology guides the way she runs her unique approach to boutique hotel management and operations. A summary of our conversation is below.  Can you share a bit about your evolution with Four Sisters and how you’ve gotten to your role today? I started my career with Four Sisters Inns over 20 years ago as the marketing director. Al ..read more
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Reconnect with your ‘why’ to find motivation and meaning
Hotel Operations
by Josiah Mackenzie
1y ago
by Steven Moore CEO, Actabl Steven began his journey with Actabl as CEO of Transcendent which is now a part of the Actabl suite. Steven has also spent time as an investor at PRD Inc, and prior to that, was an associate at Schneider Electric in the Energy and Sustainability Services Group. Steven holds an MBA from the Kellogg School of Management and a BA from Wheaton College. He lives in Colorado with his wife and four children. It was always sad for me when I used to see people at other companies dragging into work, counting down the minutes until lunch break, and then staring at the cl ..read more
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