A newly enhanced and expanded sales and catering suite of solutions will allow hotels of all sizes to maximize efficiency and profitability   July 25, 2024 – Group business is top of mind for hoteliers in 2024, with new research finding that hoteliers are prioritizing ways to strengthen customer relationships, to improve outreach with new ..read more

Group travel is set for continued growth with worldwide group revenue up 5% through June 2024 over the same period last year. Providing value and personalization is crucial in today’s market, driven by the rising demand for unique experiences and an increasing focus on sustainability.   July 16, 2024 – A new report from Amadeus and Meeting Professionals International (MPI) integrates global market data with insights from industry specialists to highlight six crucial trends that will shape hospitality over the coming year. The comprehensive guide, Hotel Sales Stars: The Ultimate Strat ..read more

Originally published on Hospitality Net By: Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus Guests’ needs are evolving, and in 2024 they center around a desire for more personalized experiences, an interest in sustainable practices, and an expectation for a higher level of service that caters to their individual preferences. Although the industry faces many challenges from skilled labor shortages to technological fragmentation and escalating operations expenses, hoteliers must continuously innovate to meet travelers’ evolving needs by offering a wider range of amenities and experi ..read more

Building on its comprehensive business intelligence suite for the hospitality industry, Amadeus’ Navigator360™ combines air, hotel, and sociodemographic data into a single solution to offer destinations a deeper understanding of travel dynamics   July 9, 2024 – Reliable and actionable data is key to strategic business planning in the fast-paced world of travel and tourism. To help destinations stay ahead of the curve, Amadeus is the first technology provider in the industry to empower Destination Management Organizations (DMOs) and Convention & Visitor Bureaus (CVBs) with a unified bu ..read more

Originally published on Amadeus Insights Amadeus harnesses the power of Generative Artificial Intelligence through its partnership with Microsoft to simplify a hotelier’s ability to search and understand business intelligence data using chatbot functionality   June 24, 2024 – For today’s busy hoteliers, having fast and easy access to business intelligence insights to support confident, data-driven decisions is critical. In response to this, Amadeus has unveiled plans to incorporate Gen AI into an innovative new chatbot for its business intelligence suite, debuting with Agency360+™. The Am ..read more

Originally published on PhocusWire   The hospitality industry is constantly evolving to meet guest expectations, which are becoming more and more demanding. In 2024, travelers want speedy service, expanded amenities and immersive, memorable experiences. In practice, this means that hotels must personalize their offerings to match the individual wants and needs of the customer, while maintaining brand identity and keeping operating costs low. Additionally, the industry is currently facing a range of challenges, from a skilled labor shortage to technology fragmentation and rising costs of o ..read more

Originally published on Amadeus Insights This partnership will empower hotels to deliver inspiring and customized experiences across Accor’s extensive global portfolio thanks to Amadeus’ market-leading Central Reservation System   June 5, 2024 – Amadeus and Accor expand their strategic partnership, with Accor implementing Amadeus’ Central Reservation System (ACRS) for its extensive portfolio of properties globally. Amadeus’ cloud-based technology will help Accor, a world-leading hospitality group, in boosting revenues, maximizing distribution strategies, and building deeper and more perso ..read more

Innovations to the service optimization solution enable hotels to heighten operational excellence while prioritizing profitability   May 21, 2024 – In an era defined by heightened guest expectations and evolving market dynamics, hotels face a dual challenge of delivering unparalleled service while ensuring sustainable profitability. As a global leader in hospitality technology, Amadeus is responding to the needs of hoteliers with the new HotSOS Housekeeping. The cutting-edge operations and housekeeping software intelligently leverages automation to drive the productivity needed to succeed ..read more

  In 2023, the Sleeping Lady Mountain Resort experienced an 18% revenue increase across all channels over 2022, thanks to the implementation of RevenueStrategy360™ to ensure rate parity, enabling Member Rates Merchandising and Amadeus’ Guest Management System for Full Marketing Automation bundle.  Chuck Schuringa, General Manager, Sleeping Lady Mountain Resort: “I love both the products and the team, who have been very involved and jumped in whenever we can’t figure something out on our own. Support provided by the Amadeus team has been fantastic!” Setting the Scene  The Sleepin ..read more

New study reveals sector plans to increase investment in technology by 16% in the coming twelve months Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue   May 16, 2024 – The new report, Travel Technology Investment Trends 2024, published today from Amadeus finds hoteliers expect to increase their investment in technology by an average of 16% over the coming 12 months, with one in five planning to invest over 20% more than they did last year. The findings are the result of a s ..read more