There’s a pervasive myth that you don’t question authority or say an outright ‘no’ to a manager or leader.  However, there are several valid reasons why you’d need to challenge your managers – politely, of course, and this is one of the most important communication skills to learn in the workplace. In some cases, saying […] The post Why You Need To Say ‘No’ To Your Manager Or Senior Leader appeared first on Frankie Kemp ..read more

Listening is the easiest thing in the world, but it’s not the case that you simply do nothing. Active listening comes up regularly in conversational skills training, and is important when networking and demonstrating influence skills because it can draw out information from others. Effective listening can also help with problem-solving as well as making […] The post How To Listen To Solve Problems appeared first on Frankie Kemp ..read more

Dribbling is one of the most common vocal flaws that will undermine your public speaking. Find it what it is, if you're doing it and how to stop the trait in this post. The post How To Avoid One Of The Most Common Flaws In Voice Projection appeared first on Frankie Kemp ..read more

Take control of feedback from leaders for more positive and constructive outcomes from workplace conversations. The post How To Ensure You Get Feedback That Is Actually Helpful (And Not Morale-Battering) appeared first on Frankie Kemp ..read more

A key element of networking skills and conversation skills is asking questions. But which ones? Here are 17 to get the chat going. The post 17 Questions To Break The Ice When You Network appeared first on Frankie Kemp ..read more

Need to sway your audience? These 3 principles will steer your conversations and improve your presentation skills. The post The 3-Point Structure Of Persuasion (And Great Presentations) appeared first on Frankie Kemp ..read more

Managing personalities can be time-consuming. In this post, I describe two techniques to help you steer challenging interactions. The post Two techniques to deal with difficult people at work appeared first on Frankie Kemp ..read more

Here are three tactics that ensure your emails get seen and opened. I'll show you the common subject heading traps and how to avoid them. The post Three titles that make people open your emails appeared first on Frankie Kemp ..read more

13 soft skills that managers need now - according to HR The post Your Manager Isn’t Doing This, So You Need To….. appeared first on Frankie Kemp ..read more

A good manager is more than 2-faced. There are actually 7 roles that are necessary. Whether you're in times of change or chugging along nicely, this is your guide to leading others. The post The 7 Faces Of Managers appeared first on Frankie Kemp ..read more