Mark Ross-Smith is an award-winning global airline loyalty industry leader, and he is CEO & Co-founder at StatusMatch.com, helping airlines grow and manage their most valuable customers. Mark has worked with major brands like Emirates, Lufthansa, Air Canada, Frontier, Spirit, El Al, Copa, Royal Air Maroc, LATAM & more. Known as “Mr Loyalty”, Mark is the most followed airline loyalty leader on social media, and he won Loyalty Magazine’s ‘Loyalty Royalty’ 30 under 40 Award in 2022. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to yo ..read more

Pavel Los is a global leader in the world of loyalty marketing. He has a wealth of experience from working in multicultural organizations on both a national and regional  level. For 20 years he served Shell Oil in a variety of leadership positions, starting off on the marketing side and working his way up to Country Chairman for the Czech Republic and Slovakia. Pavel is currently the Consumer Engagement & Loyalty Strategist at Oracle, a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficie ..read more

With over 25 years of leadership experience in the retail industry, Mike Robinson is currently on the founding team of The Eighth Notch, a technology platform focused on sustainable last-mile deliveries. His expertise in digital retail growth, operations, and product management, gained through executive roles at Macys.com, Gap Inc., IBM, and PwC Consulting, make him a sought-after strategic advisor to several early-stage start-ups. Additionally, Mike serves as an Independent Board director of Vista Outdoors, Inc. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio S ..read more

John Gregory is the Global Category Development Officer for Retail, QSR and Travel at Spotify. He and his team work to grow these verticals through product innovation and being responsive to advertiser needs and industry trends. Prior to Spotify, John was Head of Retail Industry Strategy at Pandora and the Category Development Officer for Retail at AOL. John is a member of the elite NRF Digital Council, an invite-only group of senior-level experts who discuss best practices and solutions in the retail industry. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spa ..read more

Simon Severino is an expert at scaling startup businesses and accelerating sales for companies large and small. He’s the author of the book Strategy Sprints, and he created the Strategy Sprints™ Method that helps entrepreneurs double revenue in 90 days. His team is trusted by Google, Consilience Ventures, BMW, Roche, Amgen, AbbVie and hundreds of frontier teams. He is a TEDx speaker, and has appeared on over 800 podcasts. He writes for Forbes and Entrepreneur Magazine, and we’re excited to have him on the podcast today.  Thanks for listening to Spark Plug -- find all our episodes at Spark ..read more

Neil Saunders is Managing Director at GlobalData Retail, a retail research agency and consulting firm. Neil and his team work with many of the world’s leading retailers to help Them maximize success through developing a thorough understanding of the sector and its likely future performance. As a retail analyst, Neil studies many aspects of the industry, including consumer behavior, brand preferences, channel dynamics, competitive strategies, and market forecasts. Neil is a contributor and speaker known for sharing retail analysis that is understandable, relevant, actionable, and exciting. Yes ..read more

Gina Fleck is VP and Head of Loyalty Experience Consulting at Merkle, a global customer experience partner for Fortune 1000 companies and nonprofits. Gina is an expert in customer engagement, loyalty and retention and highly skilled in creating strategic, global consumer-facing marketing initiatives that lead to measurable results. She is also an expert in using gamification and other emerging technologies in loyalty experiences. Prior to Merkle, Gina led loyalty strategy at HelloWorld and Expedia. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is br ..read more

Andrea Leigh is an eCommerce educator, speaker, writer, and co-host of the popular CPG Guys podcast. With over 20 years of eCommerce experience working with thousands of brands, her deep expertise has unlocked sustainable growth opportunities for brands of all sizes. A ten-year former senior executive at Amazon, she helped launch Amazon’s automated pricing system programs, and ran Amazon Prime for Amazon Canada. She is a recognized thought leader in the commerce industry and a frequent keynote speaker at various conferences and corporate events.and we’re excited to have him on the podcast toda ..read more

Steve Dennis returns for another insightful conversation on the Spark Plug podcast! Steve is a strategic advisor, keynote speaker, and bestselling author, and he is widely considered one of the foremost and influential voices in retail. Steve's groundbreaking book--"Remarkable Retail"--is a perennial international business bestseller. During his career as a C-suite executive at two Fortune 500 retailers, Steve worked with dozens of retail, consumer, luxury and social impact brands to design their journey to remarkable results. He is currently the President of SageBerry Consulting. Thanks for l ..read more

Dr. Jonathan Reichental is the founder of Human Future, a global business and technology advisory, investment, and education firm. He is a recognized global thought leader on urban innovation, sustainability, and digital transformation. He has written three books on the future of cities and just released his fourth book, Data Governance for Dummies. Jonathan has landed on several national and international lists of top CIOs. He also instructs at several universities and regularly creates online video courses for LinkedIn Learning. Thanks for listening to Spark Plug -- find all our episodes at ..read more