Retail Done Right 10| Placemaking
Empathetic Machines
by Empathetic Machines
2y ago
SPECIAL GUEST: Yann Mathias, Director of Innovation and Impact at MTArt Agency Placemaking is an art, and maybe a bit science. In retail, it’s critical. We dive into placemaking with our special guest, Yann Mathias, Director of Innovation and Impact at MTArt Agency. We discuss the intangible parts of retail that are critical including the state of retail design today, the evolution to experience design, being authentic to your brand and creating memories.    ..read more
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Retail Done Right 9 | Location, Location, Location
Empathetic Machines
by Empathetic Machines
2y ago
The pandemic has impacted commercial as well as retail real estate, which, in many instances, are connected. Our sense of self is tied to our sense of place. We explore current retail, workplace and urban planning trends with an expert, Paul Bate of Paul Bate Consultancy ..read more
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Retail Done Right 8 | Retail is our Economy
Empathetic Machines
by Empathetic Machines
2y ago
Retail is a driver of our economy. We are joined by a recognized retail pundit and industry expert who is also a contributor to Forbes.com, a professor at Fashion Institute of Technology and Syracuse University, and currently Chief Strategist at The Robin Report, Shelley E. Kohan, for a wide ranging discussion about current retail performance, trends and insights. We recommend you read more of Shelley's analysis here ..read more
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Retail Done Right 7 | The Role of the Merchant in Retail
Empathetic Machines
by Empathetic Machines
2y ago
Special Guest: Linda Choong The merchant is a critical part of retail. Determining what products you are presenting and selling to your customer is fundamental to who you are as a retailer. Our special guest, Linda Choong, knows all about this. As the former Chief Merchandising Officer at Design Within Reach and currently a retail and business advisor heading up her own practice, LLC Left+Right LLC. This wide -ranging conversation shares insights into approach, listening to your customer and the importance of balance.   ..read more
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Retail Done Right 6: PIVOT I 5 Actions to Move Retailers Forward
Empathetic Machines
by Empathetic Machines
2y ago
Jeff Fisher and Cristene Gonzelz-Wertz are joined by William Thomas to discuss five things retailers need to do to move out of pandemic, panic, and towards forward momentum. While we have some fun with this, the discussion covers some important topics.  ..read more
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Retail Done Right 5: Dark Stores, Ghost Kitchens, and Other Retail Noir
Empathetic Machines
by Empathetic Machines
2y ago
A retailer seeks to be a cornerstone of the local community even as it fights a legal battle to reduce its tax burden. An online menu is tied to a kitchen without a restaurant.  @Jeff Fisher and @Cristine Gonzalez Wertz go a little dark this week with the help of @Wiliam Thomas.  ..read more
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Favorite Devices: Sue Hallen and Leonard Lee Go Way Back
Empathetic Machines
by Sue Hallen, Leonard Lee, Wiliam Thomas, Cristene Gonzalez-Wertz
2y ago
Part of our occasional series on favorite devices, digital thinkers Sue Hallen and Leonard Lee share the wonder and "cool" of the Moto brick and wood paneled HiFi.  ..read more
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Retail Done Right 4 - "Talking Sustainability with Neliana Fuenmajor of A Transparent Company
Empathetic Machines
by Jeff Fisher, Cristene Gonzalez-Wertz, Neliana Fuenmayor, Wiliam Thomas,
2y ago
In this episode, Jeff Fisher, Cristene Gonzalez Wertz, and Neliana Fuenmayor speak about how consumers are citizens in the "glocal" economy in fashion. Neliana Fuenmayor gave up a passion for design to redesign supply chains. As the Founder and Chief Executive of A Transparent Company, she now helps fashion businesses shift from linear thinking to an open, transparent mindset in support of making the transition to sustainable innovation and circular economy.    It's clear that when we act as consumers, we vote in some way, acting as citizens. As a result, Brands need t ..read more
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Naoshi Yamauchi, the Sony Discman, and the Space Age
Empathetic Machines
by Naoshi Yamauchi, Wiliam Thomas, Cristene Gonzalez-Wertz
2y ago
Part of our occasional series on favorite devices, Naoshi Yamauchi reflects on the Sony Discman and the feeling of freedom arising from digital music on the go. There's a purity to this feeling in comparison to the love / hate relationship we have with our iPhones.   ..read more
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Retail Done Right 3: People: Still a Critical Element of the Customer Channel Shopping Experience
Empathetic Machines
by Wiliam Thomas, Cristene Gonzalez-Wertz
2y ago
Our habits have definitely changed, but we're still going to the store together in an odd sort of way. At least in part we go shopping for the human experience.  People are vital to the retail experience, and our two guests have some deep thoughts about how and why. Along the way we explore the usefulness of sales per square foot to measure performance in the age of the customer channel.  Join us!   @Jackie Culp, EVP Next Performance Horizon and form Zone VP for Luxottica @Lou Chestmen, EVP Next Performance Horizon and form Zone VP for Luxottica ..read more
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