So let me preface this with I have already found another job and start on Sunday so this is my second to last shift at my current job. So I come in tonight and we have this big wedding party come in that pre-booked in February. They are supposed to have 10 rooms available but somehow our system had only reserved 3 and we are booked solid for the night. The bride is understandably torn up about this but eventually takes her card key for her room from my other front desk person. About 5 minutes later she comes back downstairs all in a huff apparently the room the system had assigned her was not ..read more

Please allow me to set the scene for you: Sold out Friday(6/9) night, 2:30am-ish , college town, travel baseball season, one room left for arrivals. Que Mr. High Level Member (HLM): Hello, I have a reservation. Me: Great! Welcome in, can I have the last name on the reservation please? HLM: Yes its insert name Me:Hmm, I'm not seeing that name in my arrivals, in house, or in canceled rooms. Could it be under a different name? HLM: No, here's my confirmation number 0000000 Me: I'm so sorry sir but your reservation is for the 10th and I am sold out, I won't be able to check you in until 3pm tomor ..read more

Want to talk about something that isn't a front desk tale? Have questions you want to ask? Any comments you'd like to make? Post them here. ​ Also, feel free to join us on our Discord server submitted by /u/marmothelm [visit reddit] [comments ..read more

For the past 2 weeks I have been getting weird phone calls. I have been working all evenings at this point and checkout is at 11 Am. They all start off with the following "I checked out about an hour ago" ummm no, unless you mean you just walked out which is fine. Then they go on to tell me that someone is going around the rooms soliciting sex which is a big deal. Before I can get anything like a name or room number, they always hang up. I did recognize the voice the last time they called and started with the name and he just said jordan and carried on. We've had no guests with that first nam ..read more

This is my first post, and I'm no writer, but I felt the need to share this bizarre story with everyone. Has anyone else in the hotel industry experienced anything like this before?? For the sake of the story, names have been changed: Manager1 - General Manager Manager2- Front desk Manager Jake- Housekeeper Little bit of information: I've been in the hotel industry for about two years now as a front desk agent, so I've seen some shit, but this, is a whole other LEVEL! XD. Also, note, my hotel lobby is not connected to rooms, so the rooms are exterior entrance, surrounding my lobby. So here is ..read more

Another post reminded me of this tale. The DT Corporate hotel I worked at in the 1990’s used to get all of the big name performers that came through town. If the group was unusually famous we would have a dept head meeting to go through the accommodation rider and make sure everyone was up to speed. The groups would often register under pseudonym names, sometimes just run-of-the-mill names, but more often than not clever puns, and plays on words. One such group came through, and the two biggest name guests were named Mike Hunt and Buster Hyman. Our Sales Director, who was a strict, older, pru ..read more

Been working a hotel desk for 2 years now have had a many arguments with people but never have i encountered a real llife karen. Omg. Claims the mid shif said she can check in at 9am on a sold out previous night. We never guarantee a early check that early. If its a slow day then yea ill do it but not a friday and sat. Wanted to know why people arent completely checked out by check out time. Lady i still have 20 rooms not gone. It takes time to flip rooms. Not my fault someone lied to you that wasnt even our property. Check in is at 3 you arent even granted early check in due to you being a p ..read more

Everyone knows about the YouTube content creators whose only "creating" consists of reading posts on their channel, and the Buzzfeed type of "articles" rounding up quick pull-quotes from posts and comments, but the mainstream media is doing it now, too. I don't know want to post the article (it's easy to find) but it went up today and is about very recent post here about a Karen who didn't have a reservation on a fully booked night and was a total [redacted] to the NA OP as they tried to help her. It's not just that it copied the story, it also included the username. If you have anything on y ..read more

One of the things I like about this sub is the way posters creatively follow the rules around specifically naming hotel guests, properties and third party booking sites. You know: Schmilton, fooking,com, etc… I’m going to test that rule, but this is a short tale from the 90’s—we’re probably ok. My hotel was adjacent to a stadium and an arena…it wasn’t super elite or fancy, but it was a new all-suite property. It worked well for visiting pro teams and entertainment companies. Sports figures and celebs were pretty common guests. One very huge athlete who was in house a few times always register ..read more

Working audit and when I got on the evening clerk was dispensing change for $100 for a guest. Odd, I personally wouldn’t do that for a variety of reasons but she’s a pro and one of our good employees so shrugs gotta do what you gotta do for customer service. We chat over the day nothing crazy and she leaves. About an hour later the same customers walk in—cash and folio receipt + a pizza delivery receipt in hand looking perturbed. It’s a mother son duo from what I can tell and the mom huffs a bit and the son blurts out “you short changed me!” I said excuse me? I short changed you? “No! That ot ..read more