In the search for personal and professional fulfilment, having a clear purpose serves as a guiding light, illuminating the path forward and infusing our actions with meaning. At the heart of this clarity lies the “why” statement—an articulation of our deepest motivations, values, and aspirations. We will get into the importance of crafting a compelling […] The post The importance of having a “WHY” Statement appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

We often find ourselves balancing the warmth and familiarity of home, and the drive and ambition of business. These two aspects of our lives are deeply intertwined, yet they often pull us in different directions. Embracing emotion at home while fuelling our passion for business requires a strategic balance—one that involves introspection, adaptability, and a […] The post Emotion for home, Passion for business appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

In the modern workplace, we cannot undervalue the importance of effective communication. Beyond the words we speak, lies an unspoken language, that is, body language. This silent communicator, often overlooked, holds the key to establishing meaningful connections in the workplace.     The Silent Symphony of Body Language Imagine a scenario: a team meeting is […] The post Why body language and communication in the workplace are so important appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

Contrary to popular belief, being a Manager does not automatically make you a Leader. In business, the terms “leader” and “manager” are often used interchangeably, but they represent different roles and responsibilities. Here are some notable differences between Managers are Leaders.     Vision vs. Execution While Managers typically focus on executing plans, organising resources, […] The post The difference between Leading and Managing appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

CASE STUDY – “Comfortable and Underachieving” Sales Team of an International Manufacturer & Distributor of Building Products Initial situation Nearly all of the team conveyed a sense of ‘being quite comfortable’. Sales force productivity, ROI and effectiveness was poor. Spending too much time with the ‘wrong’ customers. Greatest confidence was displayed in one-on-one interactions with […] The post Has your Business “Outgrown” your Salespeople? appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

What’s Green and Makes you Cry? – MANAGERS READ THIS!   As a young man in London starting out my career, I worked for a manager who was infamous for addressing non-performing staff by just getting rid of them. How he would do this was to call them into his office and ask them “What’s […] The post How to Manage Underperforming Staff appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

Emotional intelligence, also known as ‘EI’, is a skill used to understand and manage your emotions in a positive way. Some benefits of mastering a high level of emotional intelligence include: Stress relief Effective communication Having empathy for others Reducing or diffusing conflict Building strong relationships Achieving goals and making informed decisions     Emotional […] The post The Importance of Emotional Intelligence in Business appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

Staff development is an important component of business success that not only improves the skills of your team, but also boosts motivation and engagement. Even with the most skilled of staff, there is always room to improve. Investing in staff training is a strategic decision that comes with numerous benefits. It is an investment in […] The post Why your business should invest in training your team in 2024 appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

  The lead up to the end of the year can be a stressful time in many workplaces. Extreme stress in the workplace can lead to so many issues including: Decreased employee engagement Staff burnout The breakdown of teams There are ways you can manage workplace stress and achieve a more successful and cohesive team, […] The post How to manage workplace stress in the lead up to the end of year appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more

  The burning question that is not as simple as it may seem. Contrary to popular belief, money is the result of business success, not the cause. For business owners and entrepreneurs, the definition of success is usually not measured in dollars at all. Business success is built on: Investment Talent Strategy Work ethic And, […] The post What makes a Business Successful? appeared first on Sales, Marketing, Negotiation & Call Centre Training Sydney | Global ..read more