Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we invite back Lynne Cullen to help close out our first season as we reflect on 2021 and our predictions for 2022.  Connect with Lynne Cullen  on LinkedIn Connect with Bianca Angelico on social media - Instagram  @biangelico - Twitter @Bi_Workplace -  LinkedIn  Bianca Angelico On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a d ..read more

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we talk to Elias Fonseca, last year's finalist for Corporate Receptionist of the Year Award on his views of creating exceptional customer expereince as a Receptionist or as we like to say at On Verve as a DayMaker.   Connect with Elias Fonseca  on LinkedIn.  Connect with Bianca Angelico on social media - Instagram  @biangelico - Twitter @Bi_Workplace -  LinkedIn  Bianca Angelico On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the ma ..read more

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in New York. Barbara Boden is the Co-Founder and Managing Partner at 4xi Global consulting and was previously the Managing Director of Amentity Services at JP Morgan Chase & Co.  Topics we cover;  Thoughts on the famous saying ''customer is always right'' Employee's are expecting change - time to listen and give choices  Mindfulness in the workplace  What has been missing in the workplace in the last 15 months  Future of a ..read more

In this episode, Sunita Pachova and Simon Cohen from Condeco share their insight on difference between hybrid working vs. flexible working and the role technology has to play within return to work. Loved this episode, share and tag us in.  We would love to hear from you.  Connect with Sunita Pachova and Simon Cohen on LinkedIn  Connect with Bianca Angelico on social media   - Instagram  @biangelico  - Twitter @Bi_Workplace -  LinkedIn  Bianca Angelico On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the m ..read more

In this episode, Isabel Dewhurst-Marks Founder at White Flamingo Art and MD at Unwired Ventures shares how art can transform your guest and employee experience in the workplace through power of art.   Loved this episode, share and tag us in.  We would love to hear from you.  Connect with Isabel at www.whiteflamingoart.com or Instagram - @whiteflamingoart Connect with Bianca Angelico on social media   - Instagram  @biangelico  - Twitter @Bi_Workplace -  LinkedIn  Bianca Angelico On Verve is set to bring energy and enthusiasm to workplaces with ou ..read more

In this episode, Vicky O'Farrell Founder and Director of Queen of Behaviours shares how understanding your personality and different types can enhance customer experiences.   Loved this episode, share and tag us in.  We would love to hear from you.  Connect with Vicky at  www.queenofbehaviours.com  Connect with Bianca Angelico on social media   - Instagram  @biangelico  - Twitter @Bi_Workplace -  LinkedIn  Bianca Angelico On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's ..read more

In this episode, Daniel Hawkins Senior Account Director of JLL shares how being authentic at work can enhance customer experience and your producivity up to 20%.  Dan gives some insight on how the reception services has evolved in the last 20 years.  Loved this episode, share and tag us in.  We would love to hear from you.  Connect with Daniel on social media - Twitter  @danhawkinsuk - LinkedIn - Daniel Hawkins  Connect with Bianca Angelico on social media   - Instagram  @biangelico  - Twitter @Bi_Workplace -  LinkedIn  Bianca Ang ..read more

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we talk to Lizzie Neave, who is the Group Marketing & Communication Director for Churchill Group. Lizzie and I sit down and reflect on the creation of On Verve - everything from the name to why we call our team DayMakers. Awesome episode for anyone thinking of currently creating a new brand.  Connect with Lizzie Neave  on LinkedIn or Twiiter  @mrsneave Connect with Bianca Angelico on social media - Instagram  @biangelico - Twitter @Bi_Workplace -  LinkedIn  Bianca Angelic ..read more

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In this episode, Lucy Williams from BeSure Events share about her journey setting up a business during lockdown that is all about creating memorable experiences. She shares her insight on starting a business in lockdown to her special ingredients that create lasting memorable moments to Christmas parties this year. Loved this episode, subscribe, rate it, and share it.  We would love to hear from you. Connect with Lucy Williams via instagram Instagram: @besure_events / @lucydarl or Linkedin. Website: www.besureevents.co.uk Connect with Bianca Angelico on social media  - Instagram&nbs ..read more