In today’s fast-paced business world, customer-centricity isn’t a luxury; it’s a necessity. To truly prioritize your customers, you must grasp their needs and deliver seamless, efficient, and proactive experiences every time. You require a smart, user-friendly customer service platform that seamlessly integrates data and AI, giving you a holistic customer view. Welcome to the Kustomer Advantage Webinar – your gateway to unleashing the potential of data-driven customer service with our cutting-edge AI tools and technology.  This week, we gathered passionate customer service enthusiasts to ..read more

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. (Did you notice our featured blog post image was created by AI?) At Kustomer, we believe that understanding, embracing, and harnessing the power of AI in CX is not just a necessity—it’s the key to revolutionizing the way we connect with customers. As a leading provider of AI-powered Conve ..read more

Zendesk is a mega player in customer service software, competing primarily with Kustomer, Freshdesk and Gorgias. And with over 50,000 paying customers (largely small businesses with B2B transactional models), Zendesk is a respectable brand name.  But don’t get lost in the allure of their mighty brand name and powerful corporate marketing, because the Zendesk customer disappointment is real.  Zendesk’s resources and willingness to prioritize customer relationships has come under fire since it was acquired for $10B in a private equity deal. In this guide, we’ll break down the many rea ..read more

Welcome to The Kustomer Service Pulse, a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.  Earlier, we shared heartwarming stories of exceptional customer service moments that truly embodied the essence of going above and beyond. These instances are not always commonplace, and not everyone has the privilege of recounting such tales of remarkable human empathy and the commitment to leave a lasting posi ..read more

Welcome to The Kustomer Service Pulse, a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.  In today’s digital era, customers expect their service to be seamless, the agents they interact with to be reliable, and their problems to be solved efficiently. With a variety of platforms available for customer support, and each experience being very different, AI is a helpful tool that can assist with simple ..read more

Buyers continue to have high customer service expectations, and support agents simply can’t do it all. If businesses hope to meet modern customer expectations, then the time has come to embrace artificial intelligence in customer service. Real-time agent assist technology can significantly support a human agent in their moment of need and help enhance your business’s overall CX. In this blog, we’re discussing what AI agent assist is and why it’s beneficial. What is Agent Assist? Real-time agent assist is software that uses AI to help customer support agents better serve their customers. Durin ..read more

Truly successful contact center agents require more guidance than just initial onboarding and training. If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. The modern consumer landscape is ever-evolving, and agents need personalized coaching to adapt. In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy. What is Customer Service Coaching? Customer service coaching is a personalized approach to the ..read more

Successful organizations today are those that prioritize providing excellent experiences for customers. For financial services organizations in particular, building trust with customers and providing them with human-first customer service makes a significant impact in garnering loyalty and repeated use of products and services. Anticipating customer needs begins with a customer relationship management (CRM) platform that provides a streamlined, 360-degree view of all customer transactions and interactions. Financial services organizations can leverage a CRM to track customer transaction histo ..read more

Welcome to The Kustomer Service Pulse, a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.  In the digital age, customer service has evolved from a mere necessity to a powerful tool that can shape a brand’s reputation and customer loyalty. Every now and then, some extraordinary customer service interactions capture the hearts of people online, sparking a chain reaction of shares, likes, and retweets. T ..read more

The modern buyer has high expectations when it comes to great customer service. From solving their issues as quickly as possible to creating a personalized customer experience, it’s important to consistently keep your CS playbook up to date with how to fulfill the latest expectations. On the rare occasion your company may fall short, there is a solution to bring back unhappy customers and possibly even get ahead of a problem before it starts: proactive customer service through bulk messaging. Proactive messaging, specifically bulk sms marketing, allows you to integrate proactive customer supp ..read more