DALLAS, TX – October 8, 2024 – Inbenta, a powerful yet controllable AI platform that improves customer and employee experiences, has named Jeff Cate as its new Chief Financial Officer. He will be a driving force for managing the company’s expansion and growth in the North American market with his experience in scaling other high-growth […] The post Inbenta names seasoned SaaS executive Jeff Cate as CFO to help guide aggressive expansion plans in North America appeared first on Inbenta ..read more

DALLAS, TX – October 3, 2024 – Inbenta, a customer experience platform powered by AI, has won the award for Best Customer Engagement Programme at the 2024 PAY360 Awards in London, UK.  The award is for Inbenta’s work with Nationwide Building Society in the UK, developing a digital learning platform that helped Nationwide more than double […] The post Inbenta Wins for Best Customer Engagement Programme at PAY360 Awards   appeared first on Inbenta ..read more

At a time when immediate and efficient customer service is paramount, callbots and voicebots are emerging as game-changers. These Conversational AI tools offer round-the-clock service, manage high call volumes effortlessly, and provide personalized customer interactions, all while cutting down on operational costs. Customer service is always in demand. People expect answers and assistance on their […] The post Callbots and voicebots are making customer support conversational appeared first on Inbenta ..read more

DALLAS, TX – September 23, 2024 – Inbenta, a global leader in artificial intelligence and customer engagement technology, proudly announces the launch of a new Agent Chat for its Benti live agent support tool. It’s part of a series of enhancements that reimagine the Benti experience to make it an even more powerful resource for […] The post Inbenta Launches new Agent Chat for Enhanced Customer Support   appeared first on Inbenta ..read more

Search engines have gone from rudimentary manual systems to sophisticated AI-powered chatbots. This article delves into the key milestones that have shaped the way we search and interact with information online. The search engine has come a long way. Before information went digital, people relied on manual systems like index cards and library catalogs. Today, […] The post From index cards to AI: The evolution of the search engine appeared first on Inbenta ..read more

The digital age has ushered in a new era of autonomy, where internet users and employees increasingly prefer to find answers and complete tasks on their own.   Digital self-service solutions have emerged as a powerful tool in this context, letting users navigate websites and intranets without needing direct assistance from customer support or HR departments.   […] The post Unlocking Autonomy: The Rise of Digital Self-Service Solutions appeared first on Inbenta ..read more

As the pace of business picks up, meeting customer expectations while delivering timely and accurate information can be a challenge. Semantic clustering, a patented machine learning technology offered by Inbenta, lets companies uncover content gaps and enrich their customer experience.   Here’s something obvious but worth repeating: Customers don’t like it when they can’t find something […] The post Mind the Gap: What semantic clustering means for your customer service appeared first on Inbenta ..read more

Voluntarily following ethical AI guidelines helps build customer trust. Implementing security controls, human oversight, and transparency is crucial, as is regulatory compliance. The keys to getting there are continuous testing, authentication and enhanced security measures, along with an open, transparent approach. Voluntary ethical guidelines around the use of AI are important for many reasons — […] The post Secure AI: Compliance, control and building customer trust appeared first on Inbenta ..read more

A chatbot that speaks in your brand voice builds trust, consistency and a strong customer experience. Start by defining your brand’s tone, whether it’s formal or casual, and train your chatbot on it. Giver your chatbot an engaging persona and make it adaptable using Natural Language Processing (NLP). Train it on your brand’s data and […] The post How to tailor a chatbot to your brand voice appeared first on Inbenta ..read more

Generative AI is transforming customer service. Its ability to generate text, images, even code, allows it to handle simple customer support tasks, freeing up human agents for more complex issues and boosting their productivity. Key benefits of GenAI include resource optimization, personalized interactions, content generation, after-hours support, omnichannel options, assisting human agents, and quality control. The post How Generative AI is revolutionizing customer service appeared first on Inbenta ..read more