5 Creative Ways to Boost Agent Engagement Through Gamification
SQM Group
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7h ago
High agent engagement leads to increased productivity, enhanced employee satisfaction, and notably lower turnover rates ..read more
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How Product Intelligence Improves CX
SQM Group
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6d ago
By harnessing the power of data analysis and insights, product intelligence significantly improves the customer experience ..read more
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5 Contact Center Trends to Keep an Eye on for 2024
SQM Group
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2w ago
In 2024, several key advancements will transform business-customer connections, merging technology and the human touch to boost customer experience ..read more
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How to Create an Effective Coaching Plan From a Performance Audit
SQM Group
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3w ago
Coaching plans provide a framework that offers agents clarity, consistency, and opportunities to improve within their roles ..read more
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What To Do if a Call Center Agent Gives Out the Wrong Information
SQM Group
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1M ago
Learn how to manage situations where call center agents provide incorrect information and protect your company's image and customer satisfaction ..read more
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8 Tips for Creating a Sense of Achievement in the Call Center
SQM Group
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1M ago
Unlock the power of recognizing customer service agents' achievements to boost morale, enhance engagement, and create a positive work environment for a satisfied team ..read more
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How to Overcome the Challenges of Building Customer Trust in AI
SQM Group
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1M ago
Despite its promising potential, gaining customer trust in AI is a considerable challenge that needs to be addressed ..read more
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Best Practices for an Agent to Handle Silence on a Call
SQM Group
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1M ago
Good communication is the lifeline of any call center and silence on a call can drastically affect the customer's experience ..read more
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Understanding the Difference: CQA Score, QA Score Card, and Dashboard in a Call Center
SQM Group
by
2M ago
This blog will compare these three tools and demonstrate how each contributes to optimizing performance and elevating overall efficiency ..read more
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How Sentiment Analysis Can Improve Customer Experience
SQM Group
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3M ago
Sentiment analysis is pivotal in elevating customer experience by providing real-time insights into customer emotions ..read more
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