I have used Airbnb for several years now and it’s always disappointing. The pictures never reflect the actual unit and they are always enhanced. Most of the time there are always problems with the unit and it takes several days to have them fixed if the host ever fixes them. I rented a unit that was advertised as a penthouse for two months, paying almost $3,000 for each month in Puerto Rico in a supposedly nice area. Well, the unit was in the outskirts of the nice area. The building was almost falling apart, the actual apartment had been renovated but with so many faults, and it had a tiny bat ..read more

I booked a hostel on Airbnb in June 2022. It was my first experience at a hostel and I did not know Airbnb allowed hostels on their website. Based on the number of good reviews of the place and the high prices of the city I was traveling to (Copenhagen), I decided to give it a try. My travel there was in August and just as I checked in I was offered a shared room with a pretty bad smell. I went straight to the reception, without even bothering to contact Airbnb about it, and they manage to change me and all seemed fine. My plan was not to spend that much time at this hostel as I was taking an ..read more

I am a long time Airbnb user and for the past two years the quality of service with Airbnb has gone completely downhill. I have many experiences to share. Since March 2021, the quality of hosts’ service has gotten very bad and at the same time Airbnb has raised its service fees and rental rates. I have stayed in several Airbnbs where the linens weren’t washed and the hosts had ample time to wash the linens or could have used a different set of linens. I was still charged a cleaning fee. One host refused to provide a space heater (she kept the thermostat at 65 degrees F) in the winter time when ..read more

Airbnb notified me that my account was suspended after a criminal record was found on a consumer report. The only criminal record that was on that report was a misdemeanor for writing a $300 bad check in 2012. I reached out to the third party Airbnb used to obtain the report and they instructed me that I had to dispute the suspension with Airbnb. When I contacted Airbnb they told me I had to dispute the suspension with the third party but then on July 20 Airbnb emailed me and said it was an error on their part and my account was fully reinstated. However, two days later my listings still showe ..read more

This is not a horror story but a cautionary tale. Hosts should be held accountable for their conduct, don’t you think? My first experience with Airbnb was great until it wasn’t. My friend and I took a weekend trip to Mont Tremblant in Québec. Things were great. It was a sunny day and the drive was decent. When we arrived we parked and started to unload our belongings and groceries. I don’t know about you, but I don’t pack light. We had a fair amount of stuff to carry and we knew this would take several trips. The host wasn’t lying when he said there were stairs. The apartment was built on a hi ..read more

I just had the worst travel experience of my life at this Airbnb. This company is deplorable and has put profit over human life. I would like to share my story because I hope no one will ever have to go through what I am currently going through with them. My family (nine adults and two young children) and I planned a trip down to Valle De Guadelupe in Mexico for this weekend with a tour company that would take us from San Diego down to Mexico Saturday morning and would take us back on Sunday morning. I booked an Airbnb for Saturday night and intended on going there until I received a call ear ..read more

After carefully searching for two weeks, I finally decided on an Airbnb to book for a month, while I was new to the Los Angeles area. It was a decent commute for me, and the price was good. Most importantly, it allowed pets. I have a service dog, so legally through both Airbnb and laws in the state of California, the dog is not declared as a pet, is not subject to pet fees or rent — unless there’s damage caused by the animal — and the service animal does not need to be disclosed until after the booking. A host cannot legally refuse to rent to a person who has a service dog; it is discriminato ..read more

I will start off by saying that this Airbnb listing did not mention that pets were in the apartment, so I was both shocked and pleasantly surprised (I like animals) when I saw two small dogs outside on the patio. They were puppies. I don’t mind dogs, and I just thought that they belonged to the owner. It turns out the owner was a live out owner, and no one owned the dogs. There was one guy who (I think) was supposed to look after the flat and the dogs, and serve as the attendant for the Airbnb, but he was gone (sometimes all day and most of the night). I don’t know if this guy had a job, but w ..read more

It was my first time using Airbnb and I was excited. After researching and looking at over 20 places in San Juan, Puerto Rico, I found a place that looked amazing (which it does, in the pictures). But this is not about how amazing the place is or the conditions of the place once I arrived. This is about eight hours later booking the place for a last-minute trip. Once I booked, a few moments later I got really sick, and it seems I got food poisoning. I’ve traveled around the world for work and always enjoyed using mainstream hotels. Because of this, I never considered that there would be a subj ..read more

My current Airbnb guest arrived and he wasn’t the person in the profile picture who booked the house. The next day another car pulled up with two extra guests bringing the total to ten people in a three-bedroom house. I complained to the guest who immediately verbally attacked me so suggested he call Airbnb to sort it out and find alternate accommodations for them. He did ring Airbnb and told them I entered the property illegally, which was untrue. After sending all the information they asked for — including photos of the guests proving the ID was fraudulent — my account was suspended without ..read more