Online business reputation plays a big role in the success of local service businesses. With locals increasingly turning to the internet to compare and contrast you and your competition, having a positive online reputation is more important than ever.  In this article, we’ll explore why online business reputation is something you should keep on your radar and introduce some key strategies to help you master your reputation management efforts.  If you’re ready to improve your sales and attract more customers, then let’s dive in. Monitor and respond to reviews all in one place Learn ..read more

For service providers like plumbers, electricians, and landscapers, navigating online marketing can be a challenge even on a good day. But fear not! We’re here to simplify things and show you the ropes of effective local business marketing. But we want to stress that local business marketing isn’t just about posting on social media or having a fancy website. It’s about connecting with your community, understanding their needs, and positioning your services as the best solution out there—and that’s what we’re going to show you how to do today. Now that we got that out of the way, let’s dive in ..read more

No matter where you fall on the chain of command, it is likely you will have to deal with a difficult customer situation. If these tough situations make you feel uncomfortable, do not worry—we have a list of tips to help turn those difficult or angry customers into loyal customers. Read on for common examples of angry customer scenarios and proven tips to resolve them. Take action on leads, conversations, and feedback - all in one place Learn More Tips for Dealing with Difficult or Angry Customers Remain Calm While this can be challenging, remaining calm is so important when dealing with ..read more

Imagine that someone in your area is craving a delicious meal, in urgent need of a haircut, or searching for the perfect gift. What’s the first thing they do? They grab their smartphone and search for it on Google! That’s when Google Business Profile can really help your business, as it acts like a digital storefront, complete with all the vital information that people need to find you. Formerly known as Google My Business, Google Business Profile (GBP) is a powerful tool for businesses looking to make the most of their digital presence. Whether you’re running a cozy café, a bustling salon, or ..read more

Word-of-mouth is a powerful thing, and the more happy customers you have talking about you to their friends and family, the more customers you’ll get walking through your door. That’s what a customer referral program aims to do but goes about it in a more organized way. Having a customer referral program can also give a major boost to your other marketing efforts. While things like ads and social marketing can be hit or miss, referrals are oftentimes seen as more trustworthy because they come from people who already love what you do. So, if you’re looking to expand your customer base and keep ..read more

Choosing a name for your business can be a daunting task but don’t worry, we’re here to help you find one! Doing your homework beforehand and checking to see if your business name has already been taken will save you some headaches in the future. In this article, you will learn the steps to ensure your business name is not competing with anyone and how to get it registered. If you need some help coming up with a good name for your company we will show you how to pick a great name. Once you have a name, Broadly can help you take the next steps by setting up a business website, software to manag ..read more

Referrals are an extremely precious commodity. They’re recommendations from happy customers that bring in new business without much effort on your end. But keeping track of them all can be a headache—that’s where referral software can help. Referral software is like a personal assistant that handles all your referral needs. It automates the process, making it easy to keep track of who’s referring who and quickly rewarding them for their efforts. It’s a simple yet powerful tool that can help you grow—and quickly! In this blog, we’ll break down everything you need to know about referral software ..read more

Today, more than ever, your online reputation matters. It’s not just about how skilled you are—it’s about how patients perceive you before they even enter the door. That’s where effective reputation management strategies come into play. In this guide, we’ll specifically look at reputation management for dentists. Throughout this installment, we’ll show you how to manage your online reputation effectively for dental practices. From handling reviews to building trust with potential patients, we’ll cover it all. Join us as we help you stand out in your local community. Let’s get started! Autom ..read more

Get ready to dive into the world of referral marketing. If we could sum up the gist of referral marketing, in many ways, it is like word-of-mouth on steroids! In this blog, we’re going to share simple yet powerful strategies and referral marketing examples that can supercharge your business growth. But before we jump into the good stuff, let’s chat about what referral marketing is all about. Picture this: you do a great job for a customer and they tell their friends about it. Those friends become customers too, and the cycle continues. That’s referral marketing pretty much in a nutshell. At Br ..read more

If you’re looking to revitalize your auto repair shop’s business, you’ve come to the right place. Considering the digital age we find ourselves in, having top-tier repair skills is only one part of the auto repair shop equation. To truly shine, you need to master the art of marketing and online reputation management. Auto repair shop marketing becomes that skill that’ll drive you forward—if you’ll pardon the pun—toward a better business model. So buckle up as we drive toward some strategies to take your shop from zero to sixty in no time! Engage and retain customers with custom text and ema ..read more