Thursday evening, Microsoft 365 identified a global outage affecting users accessing various Microsoft 365 applications and services. Impacted users suffered from login issues, Azure hosted virtual machines not being available, and constant loading screens in Microsoft 365 services, just to name some of the issues. Unfortunately, to make matters worse, around the same time as… The post Microsoft 365 Outage, MO821132: Users may be unable to access various Microsoft 365 apps and services appeared first on Exoprise ..read more

At Exoprise, we always listen to customers’ input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we’ll be sharing the top five favorites that have been brought… The post What Customers Love About Exoprise appeared first on Exoprise ..read more

As businesses increasingly rely on Microsoft SaaS and Azure-based applications to support their distributed workforce, ensuring optimal performance and user experience becomes crucial. With complex corporate network architectures like SDWAN, Secure Access Service Edge (SASE), or Cloud Access Security Brokers (CASB), and a reliance on Microsoft’s vast network architecture, monitoring and troubleshooting performance issues can… The post Microsoft 365 and Azure Network Service Front Doors appeared first on Exoprise ..read more

The Change to Teams 2.0 and Exoprise With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will look into the new features and architecture of Teams 2.0 as well as provide insight… The post Teams V2 Synthetics and Real-User Monitoring Support appeared first on Exoprise ..read more

In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We’ll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of… The post SaaS and Microsoft 365 Service Level Agreement Credit Recovery appeared first on Exoprise ..read more

Remote workforce management is driving the business landscape, requiring cloud-based tools for monitoring to maintain productivity and user satisfaction. Real-User Monitoring (RUM) and synthetic transaction monitoring are powerful tools that enable organizations to diagnose and fix network issues faster for their employees wherever they work. In this blog post, we will highlight how to build… The post Build Dashboards for Monitoring the Remote Workforce appeared first on Exoprise ..read more

With the increase in customers utilizing ConnectWise PSA (professional services automation) as their ticketing system, Exoprise has launched a new ConnectWise PSA integration. This integration, available for both Internal IT and Managed Service Providers (MSPs), enables automated ticket creation and resolution for Microsoft 365, cloud, UC and SaaS outage events into ConnectWise. Any network related… The post ConnectWise PSA and Exoprise Integration appeared first on Exoprise ..read more

In today’s varied workspace dynamics, wireless networking issues can greatly impact user experience and productivity. Whether it’s slow download speeds, poor wireless coverage, connectivity, or collaboration problems during virtual meetings, wireless troubleshooting is crucial to ensuring remote and office productivity. Thankfully, cloud-based synthetic monitoring and real-user monitoring (RUM) offer a comprehensive solution for identifying, resolving,… The post Troubleshoot WiFi and Wireless Networking Issues Everywhere appeared first on Exoprise ..read more

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The modern workforce has become increasingly remote and distributed, necessitating the need for monitoring solutions to ensure optimal performance in branch offices. Employee Experience Monitoring or Digital experience monitoring (DEM) has emerged as the critical tool for IT teams and businesses to address the challenges associated with remote work environments. This article combines two informative… The post Branch Office Monitoring With EUEM appeared first on Exoprise ..read more