Bob Schwartz's mission is to build great companies and brands. He wants to create value. He's a titan of retail - founder of Nordstrom.com, board member for Magento, Marketplacer, and many more companies. Bob shares tremendous stories about starting in e-commerce when once upon a time you needed to phone an 1800 number to purchase something from a website, the brands he's currently growing, and getting Nordstrom online. Join Dominique Lamb, CEO of the National Retail Association, for our first episode of 2022, an exploration of leadership and what it takes to grow equity, both as a retailer a ..read more

Alice Barbery is the CEO of Universal Store, a beloved Australian fashion brand with over 70 stores nationwide. Alice has built a simply incredible culture at Universal Store, and her leadership strategies and investment in her people is something to behold. Join Dominique Lamb, CEO of the National Retail Association, for our final episode of 2021, and an exploration leadership and a nurturing workplace culture. Follow us on social media: https://www.facebook.com/NationalRetailAssociation https://www.linkedin.com/company/national-retail-association https://twitter.com/OZretailers https://www ..read more

Josh Howard is the Founder & CEO of Single Use Ain't Sexy, and his message to customers is "don't be a tosser". Almost an overnight sensation, Single Use Ain't Sexy is a brand dedicated to reducing plastic waste and reducing the carbon footprint of shipping by making hand soap without water. How? You'll have to listen to find out! Join Dominique Lamb, CEO of the National Retail Association, as we talk shop with Josh - how he went from lawyer, to TV producer, to entrepreneur, how many times you can fail before success, and much more. And, as a special bonus to our listeners, you can get a ..read more

It's a special episode this week - our first crossover! We take a deep dive into the science of shopping in Part 1 of our interview with Dr Jason Pallant, Senior Lecturer of Marketing at the Swinburne University of Technology. It's not often we get to completely nerd out and talk about the psychology of retail and how research and academia can help our business owners sell better. We could have talked for hours! Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail observations and insights that Jason has to offer - from the future of retail, to the privacy ..read more

With our two biggest economies back in business, it's time to think about the future of retail. Who better to discuss this than Brian Walker, Founder and CEO of the Retail Doctor Group? After all, he built his business to literally analyse retailers and give them advice on how to future proof themselves. Brian has had an interesting journey, from working at the Athlete's Foot to horticulture, then starting his own business. And did we mention he's climbed Mt Everest too? Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail observations and insights that B ..read more

Phil Leahy has worn many hats. With a successful period running Kiss FM, to bankruptcy, to discovering online retail and becoming Australia's top eBay seller. Phil has always been an innovator, looking to the next thing and connecting like-minded sellers. Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail stories that Phil has to offer - from what inspired him to run international conferences, to identifying a gap in the market at the start of COVID-19 and creating a marketplace to connect Australian-made medical PPE to the frontline workers that needs i ..read more

In this episode of the Retail Smarts Podcast, we're pleased to sit down with the CEO of the Franchise Council of Australia, Mary Aldred! Mary and Dominique have been kicking goals during COVID as CEOs of peak industry bodies in Australia - together, they've pushed through incredible policies to benefit retailers like reinstating rent relief in Victoria in 2021, and continuing to advocate for regional retail. We get through a lot of meaty topics this episode! We talk with Mary about how she went from leaving school at 15 to becoming CEO of an industry body, how associations have banded togethe ..read more

In this episode of the Retail Smarts Podcast, we're pleased to sit down with the founder of Australia's leading eco-friendly and ethical online retailer, Flora & Fauna. Welcome, Julie Mathers! We get through a lot of meaty topics this episode! We talk with Julie about her start in retail, what made her start her own business aimed at sustainability, and how she's making an impact. There's also great insights from two female leaders about diversity, equality, and just what kind of questions make them cringe on a panel. This one was a lot of fun to record, and full of great insights for pu ..read more

In this episode of the Retail Smarts Podcast, we're pleased to sit down with the Australasian Director of Lovehoney, the leading sexual wellness brand. We talk with Rob about surprising new trends that emerged during the peak of COVID, how to create and foster a psychologically healthy workplace culture, brand values, and how on earth do you market your sex toys when you can't use Facebook? Lovehoney are leaders in providing tremendous customer service and empowering their staff to make their own decisions about resolving positive and negative experiences. And, of course, we discuss diversit ..read more

National Retail Association CEO Dominique Lamb discusses the requirements to wear face masks in Victoria - so what should you choose? Dean Templeman and Julie Bebbington from HygiMed talk all things face masks, sanitisation and PPE in this weeks episode of the Retail Smarts Podcast. Find out more about HygiMed at https://www.hygimed.com.au/retail ..read more