In this episode of The Post-Purchase Podcast, hosts Shaun Weston and Paul Hill discuss the fascinating concepts of the digital franchise and digital dealership, and their transformative potential for the logistics and delivery industry. Using the car manufacturing giant Toyota as a case study, they unpack how a digital model approach can revolutionise the way businesses operate. Think of a digital dealership as the virtual twin of a traditional car dealership. It’s all about offering the same personalised service and guidance, but through digital channels. Shaun and Paul discuss how customisat ..read more

 Join Shaun Weston from Sorted as he sits down with Pavlo Zheldak, chief delivery officer at Acropolium, to delve into the transformative impact of cloud computing on logistics and supply chain management. Discover how decentralisation, real-time data and cost-effective strategies are not just buzzwords but real benefits that could revolutionise how we manage routes, inventory and scalability in response to demand. We’ll tackle the challenges too – from fitting cloud solutions to specific business models to navigating data security concerns. Plus, don't miss out on practical, actionable ..read more

 Join Shaun Weston from Sorted as he sits down with Pavlo Zheldak, chief delivery officer at Acropolium, to delve into the transformative impact of cloud computing on logistics and supply chain management. Discover how decentralisation, real-time data and cost-effective strategies are not just buzzwords but real benefits that could revolutionise how we manage routes, inventory and scalability in response to demand. We’ll tackle the challenges too – from fitting cloud solutions to specific business models to navigating data security concerns. Plus, don't miss out on practical, actionable ..read more

 Ever wonder why some shopping experiences feel like they're tailored just for you? Join Shaun Weston and Dan Greenall in the latest episode of The Sorted Post-Purchase Podcast, where we dive into the magic of personalisation in retail. It's not just about using customer data. It's about transforming your shopping experience from mundane to marvellous! From data-driven decisions to revolutionising your retail journey, we're unpacking how knowing your customers better can mean delivering joy right to their doorsteps. Think bespoke delivery experiences, personalised communication that make ..read more

In this episode of The Post-Purchase Podcast, join Shaun Weston and Dan Greenall from Sorted as they dive deep into the world of ecommerce with a candid conversation about the all-too-familiar question every online shopper has asked: "Where is my order?" (WISMO). It's more than just a question – it's a pivotal moment that can define the success and growth of any ecommerce business. As they navigate through the bustling, crowded markets of today's retail world, Shaun and Dan shed light on the remarkable challenges retailers face in standing out. They share insider knowledge on the game-changin ..read more

We're back for another bonus episode!  This time, Dan Greenall (VP of Product and Marketing) chats to Kerry Duff (Track Product Manager) about all the ways we're seeing retailers lower their final mile costs - using contact deflection, customer contact reduction and other tactics.  Touching on drop ship comms, scam emails and much more - this isn't one to miss ..read more

Miya shares examples of emerging retail innovation – both in store and online. Revealing which retail sector is acting as a slow ‘super tanker’ and discussing what retailers desperately need to know about the new meaning of omnichannel.  ..read more

Pandemic, peak and 2021 retail predictions. In this interview, Andy Hill (Sorted) has an honest chat with Julia about the state of CX, including:  The people power behind moving all Party Delights European distribution into a German hub in a matter of days. How customers are spending less, but buying more often – and what that means for fulfilment. How customer expectations can be managed, and delivery promise protected, by agile order cut-offs and delivery options ..read more

Wayfair, John Lewis, Waitrose, MATCHESFASHION, Tesco… and the Ministry of Defence - Ed has, quite literally, seen it all when it comes to carriers, dropship, customer operations and supply chain. We grill him on what goes on behind the scenes at some of the UK’s biggest household retailers, and find out how the meaning of ‘customer delivery experience’ is changing ..read more

Paack are a tech-driven carrier – or, essentially, a tech business that physically carry parcels. With sustainability at the centre of the company, James share tips on measurement and visibility for retailers looking to go greener, and chats about the importance of nailing first attempt deliveries ..read more