Keeping customers' confidence with the right approach will generate the top and bottom line your business needs, and with the integrity you demand for your reputation. Business trainer Murray Voth, RPM Training  offers his simple but effects stop to get there ..read more

There's no question that the collision repair sector has become a considerable force within Canada's national aftermarket association. As AIA Canada Chair, Ryan Bruno, CEO of the CSN Collision Centres network hopes to bring some of the learnings of this segment and see how they can benefit the rest of the aftermarket ..read more

On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward. Bruce Eccles' hand off of Eccles Auto to son Scott is by any measure a success. But there's more to the story than just an orderly transition. Originally published July 2023 ..read more

On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward. Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters. Originally published April 2022 ..read more

On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward. Bruce Eccles, founder of Eccles Auto, in Durham, Ont., is back.  His earlier "Stop the Trash Talk" episode is one of our most popular. In a "Part II" of sorts, he and host Andrew Ross talk about the importance of keeping a customer experience positive and thinking about other shops as part of a community. Originally published September 2022 ..read more

In many ways Diversity, Equity and Inclusion , DEI, is just a new lable for something aftermarket companies have been doing for years put the best people in place says Shannon Spano, chair of AIA Canada. But DEI initiatives have also spawned opposition. Spano joins host Andrew Ross to discuss the realities of what DEI means for the automotive aftermarket. From CHAT Integrated Media, the people who bring you IndieGarage.ca and JobberNation.ca.  ..read more

Well known Canadian automotive journalist and personality David Booth, known as "Motor Mouth" across national publications and his Motor Mouth podcast, talks car theft, what it means for right to repair, and how it all connects for shops and techs of tomorrow ..read more

Love is in the air!! With Valentine's Day around the corner, host Andrew Ross and Murray Voth, RPMTraining.net, talk about falling in love . . . with your business! What can you do to really bring back that passion? Quite a lot actually! And some of it is super simple, but really important to your happiness and your success. The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca ..read more

Average Repair Order (ARO) is an important metric, but many aftermarket shops have been lagging behind their dealership competition on this measure. Michael Smolders of AutologiQ joins host Andrew Ross to talk about the changing face of customer buying habits and what AutologiQ brings to market to help Canadian shops build their ARO (currently at $2600 for iQ Network participants) and their customer service. For more information, visit AutologiQ.ca ..read more

With the impending launch of the Automotive Aftermarket Management Program at the Automotive Business School of Canada, aftermarket professionals now have an option to up their skills with this made-in-Canada education program. Jason Dean, Executive Director of the ABSC talks about what the new program offers and how aftermarket business education has evolved in Canada. For more information about the Aftermarket Management Program CLICK HERE ..read more