It goes without saying that UC and UCC tools are the lynchpin of the remote workforce. Without the ability to dial up a far-flung coworker in seconds via the desktop, remote users are truly cut off from the people and resources they need to be productive. But as workers begin returning to the office and users adopt an actual work-from-anywhere schedule, the issue with UC performance becomes not just about availability, but consistency in how these tools perform based on where a user logs on. How can IT teams ensure that the UC tools their employees rely on to connect in this WFA world are as c ..read more

In Q3 2021, Microsoft Cloud saw revenues jump 36 percent year-over-year to $20.7 billion. But Microsoft wasn’t the only Big Tech company that saw their fortunes grow thanks to a hunger for enterprise cloud during 2021: AWS saw cloud revenue jump by 39 percent to more than $16 billion last quarter, while Google Cloud saw revenue jump 45 percent to $5 billion. So as we’re firmly past the 1.5 year mark on pandemic-induced network transformations, it’s high time we take a look at the specific projects that helped fuel such major boosts in cloud adoption. AppNeta's VP of Product Sean Armstrong joi ..read more

This episode marks the third and final installment of a conversation with AppNeta’s Chief Customer Officer Adam Edwards and Director of Global Alliances John Tewfik.  In this chat, Adam and John have marching orders for IT and a specific IT checklist that outlines how teams can both expand their effectiveness and visibility while streamlining their processes and tools. This includes a look at a few specific customer transformations, including a Microsoft Teams overhaul, as well as one hospitality client’s unexpected and unique pandemic-era IT challenges, with actionable takeaways for each ..read more

In this next installment of our conversation with AppNeta’s Chief Customer Officer Adam Edwards and our Director of Global Alliances John Tewfik, we’re going to discuss the hot-button topic of security, privacy and trust in a hybrid work world. Adam kicks us off by discussing some of the most popular networking strategies teams have been leveraging to support remote workers, before him and John dig into specific customer examples where security, privacy and trust either conflicted or complemented network performance.  From a discussion on remote, global access to Microsoft Teams, to some ..read more

In this next installment of our conversation with AppNeta’s Chief Customer Officer Adam Edwards and our Director of Global Alliances John Tewfik, we’re going to discuss the hot-button topic of security, privacy and trust in a hybrid work world. Adam kicks us off by discussing some of the most popular networking strategies teams have been leveraging to support remote workers, before him and John dig into specific customer examples where security, privacy and trust either conflicted or complemented network performance.  From a discussion on remote, global access to Microsoft Teams, to some ..read more

Recently, we hosted a webinar with our Chief Customer Officer Adam Edwards and our Director of Global Alliances John Tewfik that discussed the concept of Hybrid Work; specifically, how both the definition and perception of hybrid work has evolved over the past couple of years, and what strategies need to be transformed in kind to navigate a Hybrid Work world. For today’s episode, we’re sharing Part 1 of that conversation, where you’ll hear Adam kick us off with his take on how IT and ops teams used to manage hybrid workers, before John joins in to discuss some of the winning networking technol ..read more

Recently, we hosted a webinar with our Chief Customer Officer Adam Edwards and our Director of Global Alliances John Tewfik that discussed the concept of Hybrid Work; specifically, how both the definition and perception of hybrid work has evolved over the past couple of years, and what strategies need to be transformed in kind to navigate a Hybrid Work world. For today’s episode, we’re sharing Part 1 of that conversation, where you’ll hear Adam kick us off with his take on how IT and ops teams used to manage hybrid workers, before John joins in to discuss some of the winning networking technol ..read more

In this Bonus Episode of Stories From The Wire, Technical Account Manager Joseph Ochs returns to the mic to discuss the “Two Big Vs” that enterprise IT teams have had to reckon with during the pandemic: VDIs (or Virtual Desktop Interfaces) and VPNs (Virtual Private Networks).  Along with unpacking the what, how and why of those two networking technologies, Joe shares his views on the best infrastructure strategies for securing Microsoft Teams, general voice and video management tips, and his views on the future of work.  ..read more

We’ve all likely had consumer-side experiences with poor contact center performance, especially as the pandemic pushed many of us to rely more than ever on new purchasing channels. But according to market intelligence from GEP,  contact centers witnessed an increase of 300% more calls than usual during the early stages of the pandemic. And research shows that the sudden increase in call volumes had a significant impact on contact center KPIs, as the Average Handle Time (AHT) increased from an average of 3-6 minutes for most contact centers to closer to 10+ minutes at the pandemic’s start ..read more

Of all the industries embracing long-term remote work, Software & IT companies are the ones offering workers the most flexibility, according to the latest LinkedIn Workforce Confidence Index. Forty-eight percent of Software & IT employers will offer full-time remote options long-term, according to the survey of almost 9,000 professionals in the United States, while 46 percent of Transportation & Logistics employers will follow suit. On the flip side, the industries with the fewest full-time remote options for employees are Public Administration (25 percent) and Education (31 percen ..read more