Eagle Eye's New 911 Camera Sharing Feature to Revolutionize Emergency Response In emergency situations, every second counts- and details matter. “Eagle Eye 911 Camera Sharing will be a game changer for active shootings, burglaries, alarms, and even medical and fire emergencies. We ask our field responders to manage millions of incidents a year with only the limited information that a distressed caller might be able to provide. Eagle Eye 911 Camera Sharing gives us a real-time view of exactly what is occurring at the scene of an emergency.” –Chief Don DeLucca, Former President of the Intern ..read more

Cybersecurity Tips From the Agency Cybersecurity Fraud Is Only Getting Worse   The explosion of AI technology, machine learning and ChatGPT has led to many positive outcomes for consumers and businesses alike; however, it has also advanced bad actor’s ability to create phishing schemes, viruses, and malware at an advanced rate.   Advanced Persistent Threats (APT)   APT are malicious groups of people or corrupt governments involved in long-term attempts to compromise networks with the intention of striking a the ‘right time’ to cripple a network and steal data.   AI Voice ..read more

Caller ID Spoofing Fraud Prevention Fraud comes in many forms, and Caller ID Spoofing is no exception. Caller ID Spoofing is the act of manipulating originating caller data to display a different caller ID name or number for malicious purposes. The FCC is trying to crack down on spoofing by implementing the TRACED Act, a STIR/SHAKEN mandate, but currently the best defense again spoofing is to educate consumers. It is recommended that businesses educate their customers to never provide personal, financial, or sensitive information over the phone.  We recommend alerting your customers ab ..read more

10DLC New Compliancy Tips Whether you are currently using SMS text messaging for your business, or plan to in the future, it is important to adhere to the Mobile Network Operator’s compliancy requirements for SMS messaging to avoid rejections and fines. Tips to Remaining Compliant with 10DLC: Your website must be secure (https://). You must have a Privacy Policy on your website. If using SMS for marketing purposes, you must also have a SMS Terms of Service on your website. If you are in the Real Estate industry, you must have a double opt-in process during SMS sign-up. Your email address s ..read more

Important Information Regarding Upgrading to 3CX v20 3CX v20 is an exciting new software release, packed full of new features and functionality.  However, even though 3CX v20 is officially released– that doesn’t mean you should upgrade to this new software version just yet! Please review important FAQs regarding upgrading to v20 software.   Q: Who will handle our system's upgrade? Since 3CX v20 is a MAJOR software upgrade, it is important that ACC Telecom’s 3CX Advanced Certified Technicians handle upgrading your software. Our certified technicians will ensure that your ..read more

Scope:  IP Field Technician Industry:  Business Telecommunications Disclaimer: Only local candidates with work authorization will be considered. Must have a valid driver’s license. Must pass a background check and drug test. Candidate is required to pass an aptitude test and working interview.   Company Description: Established in 1979, ACC Telecom is an award-winning telecommunications equipment and service provider specializing in Business Phone Systems (Cloud, IP, Digital), VoIP/SIP Trunks, Surveillance Camera Systems (Cloud/NVR/DVR), Emergency/Mass Notification Systems ..read more

New 10DLC Non-Compliance Fees Beginning January 1, 2024, T-Mobile is instituting three new fees for non-compliant traffic that result in a Severity-0 violation. A Sev-0, (Severity-0) represents the most harmful violation to consumers and is the highest level of escalation and applies across all products (SMS or MMS, Short Code, Toll-Free, and 10DLC) that transverse T-Mobile’s network. The non-compliance fine(s) (USD) will be assessed for every Sev-0 violation issued as follows: Tier 1: $2,000, for phishing attempts, smishing, and social engineering Social Engineering refers to the practice ..read more

3CX v20 Security Updates 3CX has contracted some of the best security companies in the world to test and monitor new builds.  In addition to product security testing, code scanning, pen testing, and 24/7 network monitoring, 3CX has made countless security updates to their platform and operating system.  Continue reading for additional security updates. Debian 12 By going straight to Debian 12 operating system, 3CX has the latest reciprocate engine, latest versions of nginx, and latest security patches available on the market today. When upgrading to v20, you’ll be taken to Debia ..read more

v20 Call Manager 3CX reengineered their OS from the “ground up” to implement current and future security enhancements, increase scalability and launch new enhancements.  3CX Call Manager was no exception– boasting an entirely new Call Manager based on the experience of 15 years and 350,000+ installations.  Completely rewritten to focus on larger installs, the new Call Manager handles more calls and offers better performance, as well as diversion header support.  Group SMS, a popular feature request, is now included as well!   We’ve included just some of the new Call ..read more

New 3CX v20 Windows Softphone The new 3CX v20 Softphone replaced the old Electron desktop app to offer better security while preparing for future market endeavors.  The previous Windows Electron client used a lot of libraries and framework that was hard to maintain, update, and could be vulnerable, so 3CX completely rewrote the software.  The new Windows softphone client is now independent from web browser updates and is only deployed via the Microsoft store, offering another layer of security and testing. The new native 3CX Windows softphone will act as a “SIP Client” (similar t ..read more