As hotels and properties evolve, a more flexible and efficient technology infrastructure becomes increasingly important. One solution that has gained traction in recent years is the move to cloud computing. The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. This allows for several benefits, including increased scalability, accessibility, and cost-effectiveness. Following are five reasons why your property should consider switching to the cloud today: Increased scalability: One of the most significant advantages of the ..read more

Hotel management is a complex and challenging task requiring business acumen and customer service skills. In this blog post, we will be discussing six essential steps to successful hotel management:  Successfully manage their properties Increase revenue Provide a positive experience for guests   Understand Your Customers The first step to successful hotel management is understanding your customers. This means identifying who your target market is, their needs and preferences, and how you can best serve them. By understanding your customers, you can tailor your services to better me ..read more

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 additional channels. Guests increasingly opt to communicate with companies online rather t ..read more

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones. Therefore, upselling in hotels is not only influential but cost-efficient as well.  Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like:  Increased dependence on web-based travel agencies The growth of tough competition R ..read more

As we head into 2023, the hotel industry faces several challenges and changes that hotel managers need to be aware of to be successful. From shifting consumer preferences to new technologies and trends, there are many things that property owners and hotel managers need to keep in mind to stay competitive and meet the needs of their guests well. Here’s a quick guide hotelier can follow to stay successful in hotel management for 2023.  Create Personalized Experiences One of the most significant changes that hotel managers need to be aware of is the shift in consumer preferences. Today’s con ..read more

Hotel automation uses tools that automate various tasks, allowing the hotel staff to focus on more important things by saving time and resources. Several day-to-day operational processes are now automated by hospitality professionals of all levels, including proprietors, operators, top executives, and sales coordinators.  In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector.  We will:  Go through the essential functions of hotel automation systems Talk about how hotel automat ..read more

In the past few decades, the rise of third-party online travel agencies has reflected a gradual decline in direct bookings. Customers nowadays trust big names like Expedia, Booking.com, or Hotels.com more than an actual hotel website. However, you can still implement strategies to increase direct bookings and create a better bottom line for your property.  In this blog, we have compiled five tips to boost direct bookings. But first, what are direct bookings? Direct bookings are reservations made directly with the hotel rather than through a third-party online travel agency (OTA). Direct b ..read more

The hospitality industry has witnessed customer patterns evolve drastically post the COVID-19 pandemic. Some examples include the rise of remote work, the popularity of staycations and bliesure travel, and increased awareness and demand for holistic health and well-being experiences. As a result, hoteliers have been ushered into an entirely new era wherein customer choices and spending habits have changed dramatically in such a short span of time. And to be able to cater to this modernized approach, it is extremely crucial for businesses in the hospitality industry to upgrade their existing on ..read more

2022 has left businesses in the tourism and hospitality industry with many important learnings, the most important one being – consumer preferences will be ever-evolving and the key to staying successful at all times is to prioritize guest experience. In this blog, we share 3 powerful tips to help you stay competitive and elevate guest experience in 2023 – Adopt Contactless Technology –One of the latest hotel technology trends in the post-pandemic era includes the rise of contactless technology. Some examples include a personalized customer portal,  the use of digital keys, voice technol ..read more

The hospitality industry is fast-paced and ever-changing, making it one of the most challenging environments to navigate. To be successful, having a firm grasp of the most important KPIs for the hospitality industry is a must-do for businesses.  The rapidly-expanding hospitality industry today covers multiple categories, from hotels and resorts to restaurants and event venues. KPIs (Key Performance Indicators) make it easier for hoteliers to measure and track progress, identify areas of improvement, and set goals. However, with such diversity at play, identifying which KPIs are most impor ..read more