Episode 14 brings us Ron Northcutt, Director of Developer Advocacy with Acquia.  He talks us through the newest and potentially most revolutionary of E-commerce frameworks, "Composable Commerce".  What it is, what it isn't, and what it has to do with Legos and Lunchables are all included in this episode.  Plus, for fun, you can check this out too.  ..read more

Allison Ferguson, Principal Consultant Loyalty and Activation from Merkle, joins us for episode #13 where we discuss how brands are responding, or not, to COVID-19 and their relationships with customers. Allison brings a wealth of experience through her current work and client-side experiences. You can reach her at:  acripps@merkleinc.com or via the Merkle Loyalty Channel ..read more

Laura Elaine Sympson joins me for Episode #12 to discuss what's to come in this year's holiday season. With businesses struggling with COVID-19, these are challenging times, but this is the podcast we all need right now.  Laura brings her decades of experience from the earliest days of E-Commerce through to her time with retailers such as Eddie Bauer, Office Depot, West Marine, and Dick's Sporting Goods ..read more

Craig Smith joins me for episode #11 for a deep dive into the world of Ted Baker. Over Craig's 24-year tenure he shares his experiences helping to build and evolve the brand and it's digital experience from a branded site to omnichannel e-Commerce. What a tale he weaves! You can find Craig on LinkedIn or via email at mrcraigedwardsmith@gmail.com. Enjoy ..read more

Episode #10 brings us a wealth of knowledge, activism, and edutainment with Rachel Miller, Founder/CEO of Cora Ball and co-Founder of the Rozalia Project for a Clean Ocean. Rachael and I discuss our shared history, last name, her passion, and mission while spreading the word on the dangers of microplastics and what we can do to have an impact.  We discuss her journey to founding Rozalia Project and more recently, the amazingly successful Kickstarter and now E-commerce site for the Cora Ball.  ..read more

Episode #9 brings a conversation with Scott Hames, former Chief Marketing and Analytics officer with Bed Bath & Beyond. We go into the evolution and trends in what really creates customer loyalty and discuss personalization and how retailers are organizing to be more customer-centric ..read more

In episode #8 of the Agents of E-Commerce Podcast, we go where few podcasts are willing to go. We go into the world of the courtship between companies and the vendors that pursue them. I call it dating because there are many corollaries between the two rituals. My guest this week is James Koran, Principal Consultant at Archweb Technologies. James is game to go with this dating analogy and sheds light on the vendor perspective to this relationship. We have suggestions on how best to approach the vendor evaluation process, from a client perspective to build a productive relationship. You can als ..read more

Episode #7 of the Agents of E-Commerce Podcast is a special Holiday 2018 edition titled, The Good, The Bad, and the Ugly. My guest is the always charming and insightful Gary Penn, Vice President of E-commerce & Digital with Nixon. We go broad and deep with some AMAZING conversation as we discuss "The Good", what to focus on and leverage in this challenging season, "The Bad" what to avoid in regards to your investment and attention, and "The Ugly" technologies that have potential but have yet to live up to the hype. Gary leverages his decades of experience leading amazing brands includ ..read more

Episode #6 of the Agents of E-Commerce Podcast brings us a conversation on Customer Loyalty with Jenn McMillen, Loyalty Guru and founder and CEO of Incendio. Jenn has a wealth of knowledge and experience that she shares including topics such as Loyalty vs. Rewards programs, trends in Loyalty Design, and her experiences crafting programs for GameStop, Godiva, and Blockbuster to name a few ..read more

Episode #5 of the Agents of E-Commerce Podcast brings a conversation on Computer Vision with Ted Mann, founder of SnipSnap and CEO of Slyce. With the incredible power of the advanced cameras that everyone carries around in his or her pockets (your phone), new experiences and engagement opportunities await retailers and customers.  We discuss Ted's history as a founder and CEO and how Visual Search fits within the context of computer vision developments over the past decade.  Check out Ted's company, Slice.it or experience Slyce firsthand powering the Home Depot, M ..read more