Conversational AI, and specifically voicebots, are a transformational technology for many industries. In this blog, we would like to share a high-level process flow of how a Conversational AI voicebot works, the types of technologies that are used to deliver a near-human experience, and tips on starting your development path. On a high level, the process should behave like this.  A speaker talks into a phone, intercom, or app, and the audio is captured by a system, which sends the audio to a speech-to-text platform to turn the audio into text.  The speech-to-text platform may also se ..read more

Deepgram has been recognized as one of the best solutions for Voice Recognition based on its high levels of customer satisfaction and likeliness to recommend from real users on G2, a leading software solution review platform.  Here is what one of our customers had to say, “We analyzed 10 transcription vendors and DG was the highest performing and they have wonderful support.” What they liked best is Deepgram’s “hands-on approach” to customer support and onboarding.  As a high performer in the Grid Report for Voice Recognition for Fall 2021, Deepgram was ranked #3 out of 11 Voice Reco ..read more

We are excited to introduce Phase One of our Developer-First initiative to help voice technology developers implement our revolutionary End-to-End AI Speech Platform more easily. Issues With Legacy Speech Recognition Voice has been one of the last unstructured data sources to be fully used and mined for insights. According to Deloitte, fully 90% of all complex conversations in contact centers are done through the voice channel and the number is not going to change anytime soon. With the pandemic, the voice channel has become even more important. In the 2021 State of ASR Report by Opus Research ..read more

We love empowering our developer communities to take full advantage of voice in their applications. So, we’re announcing two new official SDKs for Node.js and Python. Both of these SDKs make it easier than ever to add automated speech-to-text recognition to your applications. How Easy Is It? To get started, make sure you have a Deepgram account by signing up at https://console.deepgram.com/signup. After signing up, log in and get an API key. Then, in your terminal, run the appropriate command below to install the SDK. Node.js npm install @deepgram/sdk Python pip install deepgram-sdk Once t ..read more

ASR leader launches developer tools, free speech recognition, enabling developers to put voice at the heart of their business SAN FRANCISCO, Calif., August 3, 2021— Deepgram, the leading automatic speech recognition (ASR) provider, today announced a new program, in partnership with top accelerators such as Y Combinator, that puts the power of voice recognition in the hands of developers. The Deepgram Startup Program provides approved applicants up to $100,000 each in Deepgram speech recognition. The program will offer $10 million total in free speech recognition and is accepting applicants unt ..read more

We have been lucky to have two interesting and informative panel discussions on the evolution, current state, and future predictions of Conversational AI voicebots.  What makes a Great Conversational AI Experience Evolution of Voicebots: From Command and Control to Human-Like Conversations Our panelists included some of the pioneers of voicebots like Al Lindsay, former VP that lead the technical creation of Amazon Alexa, and companies that are creating a more human-like voicebot experience: Bitext, Elerian AI, OneReach AI, Uniphore, and Valyant AI. Our discussions were not about the Com ..read more

Growth fueled by increased ASR adoption, expanding software customer base and key executive hires SAN FRANCISCO, Calif., June 29, 2021 — Deepgram, the leading automatic speech recognition vendor, today announces continued momentum following impressive company and customer growth as the demand for automatic speech recognition (ASR) continues to rise. Deepgram will mark the end of Q2 2021 with 3.2x YoY revenue growth and 2.7x YoY employee growth. Voice is proving to be a killer application for companies across industries seeking to build better relationships with their customers and empower thei ..read more

Happy Pride! Pride is about expressing your authentic self, being visible, and telling your story. At Deepgram, that’s right up our alley. One of our core beliefs is that every voice should be heard and understood. When it comes to the LGBTQ community, there are a lot of terms to keep track of — so many that it can get confusing, even to allies. We’re here to help! This post is a guide to inclusive language, common LGBTQ terms, and allyship. Throughout this post, you’ll see us use LGBTQ as an umbrella term for all LGBTQ+ people, since this is one of the most widely recognized names for the co ..read more

You are not alone if you have ever experienced a poor interaction with a voicebot. Perhaps you heard, “Sorry, I didn’t get that. Can you repeat your request?” or have been transferred to a human agent after a simple question. Unfortunately, these experiences are common across various industries, resulting in a negative customer experience and ultimately cause churn.  When you look at the leading edge of Conversational AI, what is currently possible?  Well, we are getting much closer to having voicebots that converse like humans, but only on specific subjects or use cases.  There ..read more

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