As we enter the heart of December, it’s naturally a time to both reflect on what has come before – and plan for the year to come. The year false-started with lockdown orders and homeschooling making an unwelcome return. Then the anniversary of the descent of Covid on the global population brought devastating accounts of loss.   Against this bleak backdrop, however, there was hope. From the community spirit to the individuals realizing their entrepreneurial abilities. Then there’s the huge shift in the adoption of flexible working and the normalizing of mental health challenges. These ..read more

Examples of bias in AI make headlines the world over; the AI recruitment tool that rejected female applicants, the health insurance program which favored white people, the facial recognition software that fails to identify Black faces. When articles such as these are shared around, it paints an unfavorable view of a technology that helps billions every day. Even though the positives vastly outweigh the negatives, it doesn’t mean we shouldn’t pay attention to where AI is falling short of Equity, Diversity, and Inclusion. AI bias can be a problem and it’s up to all of us to tackle it. The Meanin ..read more

Breaking the rules. Changing the game. Setting new standards. You can’t achieve these things without a belief in yourself. The confidence to follow your own path is the only way to bring about true change and here at Speechmatics, we’re all about pushing things forward. We believe in what we’re doing and through that belief comes the passion to deliver. It was this belief and passion that, in the 1980s, made our founder, Dr Tony Robinson, put pen to paper on his early research into Automatic Speech Recognition while studying for his PhD at Cambridge University. Dr Robinson has since published ..read more

Witnessing high levels of ambition is one of the most inspiring things about working with technologists that lead their field. Data scientists, engineers, programmers; they don’t see barriers, they see challenges that – with enough time and expertise – can be overcome. The AI bias conundrum is one such challenge we’re all too familiar with. Since the dawn of AI, the fact that machines were trained using a certain type of (limited) data meant that – even though we were starting to see impressive technical breakthroughs – the beneficiaries of these new frontiers were limited to a specific profil ..read more

If you want to build the world’s most powerful and accurate speech-to-text technology, there’s one thing you really need – and that’s the right team in place. So what does that team look like, what sort of projects are they working on, and what traits do they need to succeed? To find out, we sat down with Will Williams, our VP of Machine Learning. From the ins and outs of how machine learning is driving innovation at Speechmatics, to the key trait of a machine learning expert, here’s what he told us.   Will, how long have you been at Speechmatics and what does your work entail? I’ve been ..read more

Integrating new technology into your business can feel like standing on one edge of a chasm. Across the divide, benefits await – whether that’s better customer understanding, greater efficiency, boosted productivity or easier compliance. But actually getting to that promised land can seem time-consuming, complicated, and risky. By breaking the process down into five clear steps, you can feel much more comfortable about investing in speech-to-text, make integration effortless, and ensure you get the return on investment your organization is seeking.   Step One: Build the Case for Speech-to ..read more

If there was an overriding takeaway from this year’s AI Summit at London’ ExCeL, it was… it’s good to be back. After last year’s hiatus, you could see the pleasure writ large on attendee’s faces as they walked the aisles of Hall S3, meeting new people and learning about the advances made in the past 24 months. The COVID-19 pandemic was namechecked regularly during presentations, but mostly in a way that showcased how good technology, implemented well, could help get us not only back where we were, but to improve all our lives as we move forward. Two of the headline topics spoken about at stand ..read more

Choosing a speech recognition software provider can seem like a daunting task. But it doesn’t have to be. Focusing on the important aspects of speech-to-text technology – and the providers that excel across all of them – will help product leaders make the right choice for their business. To make things easier, Speechmatics has produced The Ultimate Guide to Speech-to-Text Technology. As well as outlining the speech-to-text aspects to look out for, the guide explains who we are and what we do, how we differ from our competitors – and what makes our speech-to-text engine a world leader.   H ..read more

My 30-year career in the commercial world – from major global FMCG brands to fast-growth tech businesses has given me a fascinating insight into the applicability of management ‘theory.’ Trends rise and fall, initiatives, campaigns, and movements battle for cut-through. It is interesting to reflect on how they have affected how we think about and manage our own working lives and the teams we manage. From breaking glass ceilings to ‘leaning in’, ‘MBWA’ (management by walking around) to marginal gains – psychologists have spent decades trying to understand humans and increase ..read more

Unlocking the value of your data is crucial for business success in today’s competitive global marketplace. And audio data is a key ingredient. Analyzing contact center calls, for example, reveals hidden insights that can help improve the customer experience. But there is a common misconception that adding speech-to-text software to a product is a time-consuming and difficult task. Speechmatics is on a mission to debunk that myth – and has produced a guide to the different aspects of speech recognition that product leaders should look out for. The Ultimate Guide to Speech-to-Text Technology al ..read more